BAS Link
I do not lodge BAS through MYOB, but I print the BAS and lodge through my ATO Portal. However, every time I go to print it MANAULLY if says BAS Link is already open and can not open it. I have shut them down and re-opened them, but still same thing. Wont let me open the BAS and print it. What is happening with the Manual BAS LINK ??Chattel Mortgage Finance & purchase setup
Hi, I've been using MYOB since version 8 but have not until now had to setup a capital purchase with chattel mortgage finance. I've followed the advice from Ron Boulton (https://community.myob.com/discussions/tax_bas_gst_eofy/capital-purchases-and-finance-in-accountright/389248) and it all looks fine EXCEPT the Unexpired Interest. Following the method given in this reference I end up with a negative amount in the Unexpired Interest (2-xxxx) account. Upon making repayments the value in that account moves what appears to be the wrong way, ie the absolute magnitude value increases. eg initial value of unexpired interest after setup is, say, -$7000.00. Regular repayment is say, $250 comprising $200 principal and $50 interest. After posting that entry I'd end up with Unexpired Interest account with a balance of -$7050.00 I can't see where I've done anything incorrectly, but that result doesn't look right and I can't see that anyone else is having the same issue. Maybe I'm just looking at it wrongly and just being as thick as a brick but I would REALLY appreciate some advice on this. Thank you. LanceAccidently closed off financial year - ooops!
Hi there - I accidently closed off my financial year - I've unlocked the date so can work in there from 1 April '24 but I keep getting prompted that the financial year is closed. Is there anyway to undo this - surely! Looks like I'm not the first one. I've tried restoring - but that didn't work - it was still closed - so obviously my back-up over-rode the earlier one - whoopsie (again)! My excel spreadsheet is feeling very comforting right now and just starting up on MYOB on 1st April 2025 instead - which is not an issue - and I might feel more confident with it! Cheers and thanks in advance for any help! Jo :)
Online payment surcharge - mobile app fault
Hi, We have setup online payments & set the default setting to pass on the surcharges to the customer. This works fine in the desktop version. However, when an invoice is generated in the mobile app it defaults for us to pay the surcharge & theres no option to change it. We can only see this when we look at the invoice on the desktop site.
MYOB Teams Leave request incorrect hours
We have a roster in that is 8 hours a day (40 hour week). Worker has put in a request for a day of leave and it shows 7h 36m. I cannot see how the worker can change this to 8 hours and I cannot change it to 8 hours when approving. Any ideas on how MYOB teams can match the correct hours of leave?
MYOB Subscription invoices no longer being emailed
we are no longer receiving emailed subscription invoices from MYOB - the payments are still going through ok and I can get a copy by logging into our account but I would prefer that I still received the invoice via email. Can anyone please advise what we need to do - they used to arrive by email but stopped a couple of months ago
Is there any way to sort via accounts in the invoice app?
The old app was so much better, not that it was any more intuitive however you could at least sort via customers to see the outstanding amounts and its invoices. Now it’s all bunched into one by the date and there is zero way of sorting them except for searching each one up individually. No drop down, no nothing. Is there any way to rectify this?
Automatic invoice reminder emailing error
Hi, We are trying to set up automatic invoice reminder emails but its is not working. I have full access administrator access but when I go to set up - preferences - emailing - invoice reminders all we are getting is an open blank box. How do we fix this errorinventory sales debit instead of credit?
We have an major problem with an very common inventory items that we sell. Sales in the past couple of weeks are adding inventory quantity instead of subtracting. In the Item transactions report, these recent sales are showing as an debit value just like an purchase of the item. Sales prior to this occuring usually show as an credit but now they show as an debit just like an purchase. Recap transaction also shows an incorrect cost value on these recent sales. I cannot delete any of these sales are prior ones, cannot do an inventory adjustment or anything that may correct this error Is there any way that we can fix this problem? Only solution I can see is to archive the inventory part number and create an new part number and continue.Change the SMS Message when sending Sales Invoices
When sending our Sales Invoices via SMS to our customers, MYOB is not stating our full business name, so its dropping part of our name and only showing "Jo". We keep having customers phoning and asking for Jo! I have looked for ways to change the name, one post said go to Business Settings, but then other online information state there is no option to change it. I really need this sorted. Can someone please advise how NOT to have our business name abbreviated on SMS. ThanksRecording Sales Order Refund
Hello! I am just hoping to get some advice as I am still new to MYOB. We currently have an online shop that takes our sales for online courses. We recently had a purchase through this shop which the amount for the course was then deposited into our bank account. At the time I entered this as a sales order to record the payment. Due to some unforseen circumstances, we have now refunded the client the cost of the course which was processed through our online shop software. This money was then withdrawn from the same bank account automatically and refunded to the client. I am now trying to work out how to process this refund in MYOB. Do I need to record the sales order with the negative amount, process a refund through 'Returns and Credits' using the bank account the money was withdrawn from / deposited too and then record a spend money (unselecting the electronic payment box)? I hope that the above makes sense. Thank you in advance!
STP 2
Hi I have a problem in that updated to STP 2 in March. 2 staff who are salary sacrificing had the deduction type "NON-REPORTABLE". No issues with update. No message received to say that I had to change the deduction type to Salary Sacrifice "O". Consequently salary sacrifice pre-tax is not being deducted in reporting to MY GOV. Is there a quick fix to resolve with bulk entries or do I have to re-run 52 pay runs. Very ordinary experience. Tried to call MYOB and they simply hung up.Deleting payments applied to Sales Invoice
I use AccountRight Plus v19.5. I created a sales order and applied a deposit to it. When I converted it to a sales invoice I then applied the balance owing. The dates are wrong and I need to change them. Normally I would just delete the payment but when I do, I get the message, You may not delete a deposit transaction for a recorded sale. Is there a way around this or do I have the reverse the transaction and if so, how do I do it? TIA
