Having to Authenticate everytime I log in.
Hi all, Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame. I thought authentication was only required every 24 hours and not every time. Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day. Would appreciate any comments, or if anyone else has this issue? Deb
LATEST UPDATE
I posted yesterday re the delays in receiving 2FA not in time to be accepted. I followed the suggestion and added into contacts and my mailbox had already been significantly cleared. Same issues today and I'm told (MYOB website message) its a MYOB problem not just me. But before this I got in this morning and went to check my last reconciled account date and even though it was right file but it gave the year 2020! I hope this is just part of the glitch (?) and it will come back correct next time. Then I realized this all started after the recent updates. No doubt you are aware of this but thought I'd mention anyway. All the best. Rob
GNR not available
Hi, setting up a friend's small business. He is not registered for GST, but I cannot set up customer cards as GNR. I get an error message: Error, Import Duty and Input Taxed are invalid types for customer cards. I haven't gone anywhere near those categories. How do I do this so Invoices don't ask for GST?
Invoices appearing on the Bank Register.
Last week, I noticed that parts of 6 invoices have appeared as withdrawals on the Bank Register. The same invoice numbers that are on the sales register and showing but the amounts are very different to the invoices on the Sales Register. No payments have been applied to these invoices so I can't understand why they are showing on the Bank Register.URGENT Access MYOB program
Started MYOB usual way but sent email for verification code. No emails came through. Did this three times. So tried website this worked fine. Now I have access to MYOB I re-tried to get into my program and it worked and gave me the two factor email. I entered it. It went into the program but denied access. I'm assuming I've been locked out. What happened to prevent emails being sent to me and then locked out(?). Have a lot of work to do and need back in urgently. Please help Rob
GST adding to purchases
Hi I have just updated MYOB and now when I enter the amount for my purchase invoice into the amount column when the tax code is GST it is adding the GST onto the amount. Previously the GST would be included in the amount. For example I would previously put the amount of $341.11 into the amount column and the tax would be GST the sub total would come up as $341.11 the tax as $31.28 and the total amount as $341.11. Now when I put $341.11 into the amount with the tax code GST the amount in the sub total comes up as $341.11 the tax amount as $34.11 and the total amount $375.22. I would like it to already include the GST in the total amount as per the first example. Can you please advise? ThanksReversing a Transfer from Deposit
Hi, The following occurred: CR 13/11/2024 payment customer name 2-4000 (deposit collected) $69.84 00046758 SJ 14/11/2024 Customer name 1-2000 $69.84 00046758 SJ 14/11/2024 Transfer from Deposit 1-2000 $69.84 CR037293 CR 14/11/2024 Transfer from Deposit 2-4000 $69.84 I need to delete the invoice and the payment as it was invoiced and applied against the wrong customer. I have tried the following: Reversed the sale, effectively gave me a credit of $69.84 Delete the credit back to square one. Any help is greatly appreciated.
Opting out of new security changes
How can I opt out or disable the new security changes. As a small business there is myself and my wife, I don't see where a security risk. If I need an inactivity timeout to lock the device I am going to configure it on my computer not at an application level. I saw a comment that this is for Australian Tax Office compliance. If this is the case why are you forcing it onto New Zealand customers? The two factor auth was painful enough but to have to log back after 20 or 30 minutes is going to completely do my head in.Setting up 2FA Authentication App for Multiple Users on the same MYOB practice account
Hi, We have multiple accountants who use our practice account to access our clients. At the moment our 2FA requires an email code sent to a practice email and then forwarded to the accountant (very inefficient)! Is there a way to setup our accountants with an individualized 2FA app to login or allow access to everyone to the practice account's 2FA app?Prepare BAS Error Message
Hi just wondering if anyone else is experiencing this issue. I keep getting the below error message when going to Prepare BAS/IAS. It's been happening for a while, thought the recent upgrade would have resolved it but just tried again and it's still doing the same thing. I also get the same error message when trying to access Payroll Reporting. If I log into our company file using a web browser it works. Any insight would be appreciated. Thank you.Sending remittance or statement when overpayment has been made
We mistakenly paid a bill twice. We have applied the credit, however the company has now sent a new invoice to be paid. when applying the credit, the amount is $0 to be paid. The company however is chasing payment for this invoice, even though there is a credit. how do we send a remittance advice advising that this invoice has been applied against the overpayment?
Print/Send Invoices timing out
Hello Whenever I click print/send invoices in sales it keeps timing out or freezes. I've cleared the MYOB cache and currently using online version. It started happening on 2024.9.0 but if I clicked it enough it would eventually pop up so I could email invoices but now upgrading to 2024.10.0 it won't pop up at all.
Clarification and Assistance with Time in Lieu Earned and Accrued
I would like to request clarification regarding the "Time in Lieu Earned" and "Time in Lieu Accrued" categories. Additionally, I need assistance with a specific case: an employee who began prior to 2023 did not have their "Time in Lieu Earned" or "Time in Lieu Accrued" fields marked on their card file. However, in September of this year, approximately 15.75 hours were accumulated for time in lieu earned / accurred, and the relevant category was updated accordingly. The employee was able to take 3 hours off as time in lieu taken. Now, I’ve noticed that both Time in Lieu categories show a balance of zero and do not appear on the payslips. Could you please help resolve this issue? Thank you in advance for your assistance.
