Latest topics
Invoices not sending through to In tray
Hi, Since a couple of days ago we haven't been able to unpload any invoices via email to the Purchases in tray. The link 0 (bills) that we usually type in the email to send them through no longer exists as a pathway. Does anyone know how to reestablish this? or could it be an email/microsoft issue? Thanks in advance LyndaPayroll/card file
When accessing card file, an employee is flagged with an error " Something's gone wrong and AccountRight needs to close." when i close and restart it still maintains this error. When I try to access "payroll details" with the same employee it flags another error "More then one employee payroll details exists for employee ID =71. If i try to make amendments in the card file it has the error " Something's gone wrong and AccountRight needs to close.". I am going round in circles.13Views0likes3CommentsAuto Build inventory - we rent out
Good morning We build an inventory item and then we have an actual cost of the new item. But we rent the item out over a fixed term of 6 to 12 months, I don't want the full cost of the Built Item to go against the rental income (it would always show negative) - how/what do I do to more or less amortise the cost over the rental period? Thanks in advance CaroleReport of Supplier Transactions by Acct
Hi, I'm hoping someone can help me out with a report I can't seem to generate? We need to audit our purchase figures against those lodged by our suppliers with our buying group BUT it needs to exclude freight charges & discounts given. The 'Purchases [Supplier Detail]' report is almost perfect only I can't filter the GL accounts included in the report. Is there another report that will achieve closer to what I need, or is the best bet to export 'Purchases [Supplier Detail]' report and manipulate in excel? I'd prefer not to as it's a large number of suppliers and need to generate monthly reports. Thanks!12Views0likes1CommentSuper contributions returned and re processed
I have had several Qtrs where one or more contributions have been returned. I have followed the instructions on how to reverse the original payment, re process the successful ones via Payroll liabilities and resubmitting the unsuccessful ones. My problem is that the successful payments are showing as paid and reversed only, and not showing the re processed part. So it looks like the affected employees have not been paid. This is causing huge variances in the Superannuation Payments Report on certain employees. Can someone from support please help me, I need to get this rectified asap. Thank you14Views0likes2CommentsDo you now need a cellphone to run MYOB account right with 2FA
I've just received an email, telling me we need to set up 2FA by 30 September. In order to get 2FA you need to either use an app or get an SMS. We have Account Right set up on a shared computer at work. Its all one login for 3 soon to be 4 people as its used as a POS. One of my employees does not use a cellphone. and 2 others are not very computer literate. So how are they going to be able to log in without using 2FA?23Views0likes1CommentPay Reversed but not sent to STP
Hi, We have a pay that was reversed in MYOB and repaid but the original pay was sent to STP2 and the new pay was sent to STP2 but the reversal wasn't sent to STP2. This was done by another employee so I don't know how she managed not to send the reversal. Now our PAYG is out with the ATO for this month when doing our BAS. Can you please advise how I fix this so I can send the reversal to STP2? Thanks14Views0likes1CommentTax collected (1B) not showing on BAS
I'm trying to complete my BAS and the tax collected in 1B is not showing up when i open the form. I've tried everything i can think of to get it to appear. This is the first time it's ever happened and nothing has changed from my side of things. I have tried calling every single MYOB phone number i can find but none are even connected. Please help!Autobuild error.
Hi Everyone, we are again having issues with entering AutoBuilds which are appearing with an error message noting 'The value of your inventory may not be less than zero (item number Safescape EP - Filled). As you can see below, we are adding an item to EP-Filled, therefore we are not understanding why we are receiving this message. This message also appears when we try and adjust the inventory number for this item. One thing I have noticed which I have not seen before is under this particular item, N/A is noted in the current value and average cost. This is something that can not be manually typed in or changed so I am not sure why it is appearing rather than have zero dollar value? Your help is appreciated. ThanksInactive employees' entitlement is excluded
Hi, We need to run an entitlement report of FY24 for auditors. All those terminated employees with inactive marked are excluded from the report. We used below solution without success. Even all the employees including inactive employees are picked, the report has no change. 2 MYOB users have same result by trying both APP and Web versions. Could you please advise urgently if this function has been removed from MYOB AccountRight? Or any solution? Many thanks.25Views0likes3CommentsEmployee file causing MYOB to close
Hi again I have two employee files which are causing MYOB to close when timesheets are entered. Please can you run a script. This seems to be an ongoing issue with my file - any idea what's causing it? Is this part of using the employee onboarding? Serial number xx 1722 file number 1 Thanks Yvette14Views0likes1CommentItems List is [READ ONLY]
Myself and another user both have administrator access to the file and have both created many inventory codes however a few days ago I noticed the icon to create a new code is greyed out and it seems impossible to add new inventory. The items list itself is in READ ONLY mode. I been through all the settings, double checked the user access, everything seems normal except for this inability to add a code. Help would appreciated, thanks in advance. Screenshot attached.Error -25: Invalid amount
I was trying to import purchase order. I was successful yesterday but not today. I am trying to figure out what is error-25. is. {} Co./Last Name First Name Addr 1 - Line 1 Addr 1 - Line 2 Addr 1 - Line 3 Addr 1 - Line 4 Inclusive Purchase No. Date Supplier Invoice No. Ship Via Delivery Status Item Number Quantity Description Price Discount Total Job Comment Journal Memo Shipping Date Tax Code Tax Amount Freight Amount Freight Tax Code Freight Tax Amount Purchase Status Currency Code Exchange Rate Terms - Payment is Due - Discount Days - Balance Due Days - % Discount Amount Paid Category Order Received Billed Location ID Card ID Record ID GRANSASSO Gusto Clothing & Design Pty Ltd 212 St Kilda Rd St Kilda VIC 3182 X 128 9/09/2024 2408975 P GS57144/23215/50.530 1 CREW L/SLV $89.00 20% $71.20 Purchase; GRANSASSO 17/09/2024 FRE $0.00 $0.00 FRE $0.00 O EUR 0.6 2 0 60 0 $0.00 1 0 Location1 GRANSASSO 165Job Activity Report not including all expenses
When I run the Job Activity (Summary and Detail) Report - it does not pick up one of the expense accounts (wages and salaries) except for one employee. However, it does pick up associated expense accounts (superannuation and allowances) for ALL employees. I have been using this report for years with no problems. I have cleared the cache in the local app data file. Can you please suggest another solution.6Views0likes1Comment