Forum Discussion

bentleighbowls's avatar
bentleighbowls
Contributing User
2 years ago

Confirm Company File

In July I had an error on opening the MYOB AccountRight application requiring that the Company File be confirmed: https://community.myob.com/t5/AccountRight-Getting-started/Confirm-Company-File-Issu...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi bentleighbowls, 
     
    Thank you for getting back to us and for clarifying some information for me. 
     
    In this matter, if you are using the older AccountRight version (2013 - 2023.5), you would need to install the latest version of AccountRight to confirm your company file automatically. Please see this helpful article that has information about Getting the latest version. After updating to the latest version, you may confirm your company file by going to Help >> Confirm a File >> Select by Phone.  
     
    If this does not help, I have also sent you a private message requesting the necessary information to assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
     


    Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

bentleighbowls's avatar
bentleighbowls
Contributing User

Thanks Gavin - please send me a new license file.

 

So will I now need to request a new license file via the Community Support service every 60 days or is there a more efficient way to do this?

 

Regards

Steve 

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi bentleighbowls 

 

You would need to speak to MYOB about this - I am not an employee, just a forum user like you. They would need to look into your account to determine why you cannot automatically confirm.

 

Regards

Gavin

  • bentleighbowls's avatar
    bentleighbowls
    Contributing User
    2 years ago

    OK - Thanks Gavin. Hopefully a MYOB employee will see this post soon.

    Cheers

    Steve

    • Leneth_A's avatar
      Leneth_A
      Former Staff
      2 years ago

      Hi bentleighbowls, 

        

      Thanks for your post and welcome here to the Community Forum. We are glad that you found this forum a valuable resource. Thank you for letting us know that you are having challenges confirming your company file. We are sorry for any inconvenience this may have caused, and we appreciate your patience and understanding. 

        

      For older MYOB products, we have made it easier for you to confirm company files by using our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support.

        

      For full details, check out the Help Article: Activating and confirming older MYOB products. 

        

      Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted. 

        

        

      Feel free to post again anytime you require further assistance. 

        

      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

        

      Cheers, 

      Leneth

      • bentleighbowls's avatar
        bentleighbowls
        Contributing User
        2 years ago

        Thanks Lenneth,

        I am using version 2013.5.15.9262 which I know is pretty old.

         

        The window we get for activation by phone does not display a Company File Code, just a Company File Number which in our case is "1". When I enter the serial number (no spaces) and put our Company File Number in the Code box, I get the error " The serial number or registration code is incorrect."

         

        You may need to send me the activation file by email again.

         

        Regards

        Steve B

         

         

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