Forum Discussion

CCrowe's avatar
CCrowe
17 days ago

Invalid Fingerprint (100014)

I have downloaded MYOB Accountright onto my new computer and uploaded my company file, an error message of Invalid Fingerprint (100014) keeps coming up and I'm unable to log in. 

Would anyone know how I'm able to fix this?

 

Thanks

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    15 days ago

    Hi CCrowe and Gail207Martinez, 

     

    Welcome to the Community Forum!

     

    I see that you're encountering an "Invalid Fingerprint (100014)" error after installing MYOB Accountright on your new computer. This usually means there's a hiccup with your computer's security settings.

     

    Gail207Martinez is spot on with her advice! Additionally, check out this thread for detailed info on using the hotfix tool.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

  • Gail207Martinez's avatar
    Gail207Martinez
    17 days ago

    Hello!

    To fix the “Invalid Fingerprint (100014)” error in MYOB AccountRight, try reinstalling the software, ensuring your company file is activated, and checking for updates.

     

    Best Regards

  • Gail207Martinez's avatar
    Gail207Martinez
    17 days ago

    Hello!

    To fix the “Invalid Fingerprint (100014)” error in MYOB AccountRight, close the program and download the AccountRight Hotfix Tool from MYOB’s support page. Extract and run the tool as an administrator, apply the hotfix to your company file, and then reopen AccountRight.

    Hope this helps!