Forum Discussion

Cover User

6 years ago

Login EX: encountered a communication error

I am receiving a communication error this morning. "Login Ex: Encountered a communication error (https://api.myob.com/accountright) Are there any known issues?

TrevorAH

Contributing Cover User

Upgrading the AccountRight API from 2016.2.99 to 2018.1.144 fixed this for us.

ParamRamanan

6 years ago

Hi TrevorAH

can you please advise how to get the version of the connector,

2018.1.4 installer only contains the connector version 2.21.6556

Triboss
Valued User
6 years ago
Hi, you need to update the SDK, not the addon connector:
https://www.nuget.org/packages/MYOB.AccountRight.API.SDK/
- Jacob_S
  Former Staff
  6 years ago
  Hi MTBuilder
  
  Thanks for reaching out. Last week we made a security change to our API meaning we will no longer accept connections using TLS1.0. As @Triboss has said, you will need to update the SDK and ensure you are using TLS1.1 or greater.
  
  Here is a link to our blog post which has more information on this - http://myobapi.tumblr.com/post/177017431449/tls10-no-longer-supported
  
  Thanks,
  Jacob
  MYOB API Team
  
  Are you a developer? Check out http://developer.myob.com
  Looking for an Add-on? Check out http://myob.com/addons/
  MYOB API Support Centre - https://apisupport.myob.com