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Zappy's avatar
Zappy
Valued Partner
2 years ago

Bill suggestions

I got a direct debit from MYOB a week ago

After several utterly fruitless hours on the phone yesterday, I'm still no closer to working it out. The staff don't know. I was asked to send an email to accounts.  I did that and haven't even got a confirmation never mind a solution. 

What else can I do?

  • Hi Zappy 

     

    Sorry to hear that your issue has not been addressed. I have sent a private message requesting additional information.

     

    Kindly reply to my direct message and I will get this sorted out at the earliest possible.

     

    Cheers

    Priya Selvaraj

     

     

    • Zappy's avatar
      Zappy
      Valued Partner

      Can you keep following through on this. I still don't have a response from accounts. A case was created and yet I can't see the open case on my account.  

      • Zappy's avatar
        Zappy
        Valued Partner

        Totally unbelievable Priya. One of the poorest examples of customer service I have encountered in a very long time. This information should be available in an instant. I expect much better in future. I genuinely appreciate your help but it should not have been necessary.  

         

        Kevin V Russell 

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