Forum Discussion

OBRADMIN's avatar
OBRADMIN
Experienced User
3 years ago

Can't create bills

Create bills doesn't work. Can't view certain items under sales or purchases.

Along with not being able to email invoices.

Was no testing done before pushing through the new upgrade?

Multiple staff on site who can't perform their duties, very dissapointing MYOB.

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi OBRADMIN, 

     

    Thank you for the details provided. I've had a script run over your file which should resolve this error for you, can you please sign out of your file > clear your browser cache > sign back into your file. This should now work. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi OBRADMIN, 

     

    So we can take a look into this for you, can you please confirm if you get any error messages when attempting to create bills ? If possible can you please attach a screenshot of the error. 

    • OBRADMIN's avatar
      OBRADMIN
      Experienced User
      3 years ago

      Hi Melisa

       

      Thanks for your reply.

      I beleive the issue with creating bills is linked to another ITEM ID issue.

      The following error message is shown when creating a bill and trying to add a line item.

       

      Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 9d28b2af-2bfe-4e57-9113-fc667667a4e3.

       

      When clicking on the line item get the following error message also.

       

      We could not retrieve information details for this item. Please try again later.

       

      Picture's attached for reference.

       

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi OBRADMIN, 

         

        Thank you for the details provided. I've had a script run over your file which should resolve this error for you, can you please sign out of your file > clear your browser cache > sign back into your file. This should now work. 

         

        Do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.