Purchases intray - unable to create new bill
Hi,
Like others I too am experiencing problems with purchase intray documents. I am able to email and recieve invoices into the intray but when I select an invoice and click 'create new bill', nothing happens at all. When I refresh the page or close and re-open, the invoices are dissapearing altogether from the intray as if I have deleted them. It seems I cannot even double click an invoice or view enlarged invoice either - nothing happens.
Please help asap as I am not sure which supplier invoices I have lost.
Thank you
Hi Kathy2
Sorry to hear that you're experiencing this. To troubleshoot, can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check if that is working correctly?
