I have 6 MYOB files hooked up to my DEXT account.
MYOB has dropped out of two (saying that MYOB has expired) of the files and when I try to reconnect, I get an error message sayin "Uh oh. The numbers don't add up".
I have been in contact with DEXT support and they say it is a MYOB problem.
I don't want to totally delete the integration and reset it up as I will lose all of my supplier rules.
Is anybody else having an issue?
Hi RhondaMP,
Thanks for adding the screenshots! Looks like your computer's internet settings (called "Windows Internet Options") are blocking some special files (called "cookies") that are needed to log in to your company files. These cookies are totally safe and just help you access your work stuff securely. To fix this, please follow these steps:
Cheers,
Princess
That hasn't worked. I'm still getting the same error message.
Hi RhondaMP,
Since DEXT support has indicated this may be an MYOB-related problem, could you try clearing your browser cache or use a different device?
If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
I'm having exactly the same issue today. I tried disconnecting the integration and starting again, but as soon as I hit the Connect button I get the "Uh oh. The numbers don't add up" message.
Hi Genreve,
I was able to reconnect using a different browser. The issue seems to be between Google Chrome and MYOB.
