Invoice / Stock Issue

Question

Hi there,&nbsp;MYOB ADVANCED&nbsp;We have processed an invoice that has been finalised through to the debtors account however the Inventory Issue in the background&nbsp; is still *Balanced*.&nbsp;&nbsp;&nbsp;There is one stock item that seems to be causing the completion of the stock item release.&nbsp;&nbsp;Even tho we were able to complete the invoice?&nbsp;When trying to release the inventory receipt there is an error advising there is no stock for this item however when checking the QTY through Stock Items there is 1 in stock. Error --&gt;&nbsp;&nbsp;IN error.&nbsp; &nbsp;Updating item xxxxx 0 in warehouse 'MAIN MAIN' quantity on hand will go into negative.&nbsp;To get around this i have manually entered another one to finalise the issue however that doesnt seem to be working either.&nbsp;&nbsp;As all inventory issues are generally automatically updated so im not sure how to fix this issue.&nbsp;&nbsp;&nbsp;Can you please advise how this can be corrected as its not updating the stock&nbsp; for this invoice?&nbsp;&nbsp;Thank youB

bridie_m_myob · Answer

Hi Belinda,&nbsp;
&nbsp;
Thank-you for your post.&nbsp;
&nbsp;
The error message you have mentioned is indicating that the warehouse stock will go into a negative.&nbsp;
&nbsp;
You can check the stock on hand by navigating to the Inventoy Summary screen and selecting the inventory ID in question.&nbsp;
&nbsp;
Once the screen has loaded the inventory details you can double click on the line that is the warehouse idicated in the error message.&nbsp;
This will take you to a new screen called the Inventory Allocation Details - This shows all of the documents that are currently utilising the inventory item.&nbsp;
&nbsp;
It is possible that there was enough stock at the time this was created but since then there are other documents that have now occupied the stock on hand.&nbsp;
&nbsp;
&nbsp;

belinda-ab · Answer

Hi Bridie,&nbsp;Thanks for getting back to me, appreciate your feedback.&nbsp;I have manually entered 2 items into the system to finalise the "stock issue".&nbsp;&nbsp;I have then gone back into the inventory card and its still showing 1 item in stock. &nbsp;However its also showingOn Hand 0.00 EACH, Available 0.00, EACH, Available for Shipping 0.00 EACH, &nbsp;Available for Issue 0.00 EACH. therefore i am not able to manually adjust it back to 0.00. &nbsp;&nbsp;I have also looked into the Inventory Allocation Details report as mentioned in your message and there doesnt seem to be anything allocated to this stock item.&nbsp;I am not sure how the inventory card can be showing 1 in stock however its also showing -&nbsp;On Hand 0.00 EACH, Available 0.00, EACH, Available for Shipping 0.00 EACH, &nbsp;Available for Issue 0.00 EACH.&nbsp;&nbsp;Its an old product that we are wanting to *inactivate* however as its still showing 1 in stock its causing me a litte greif :(&nbsp;&nbsp;B&nbsp;&nbsp;

bridie_m_myob · Answer

Hi Belinda,&nbsp;
&nbsp;
Thank you for your reply,&nbsp;&nbsp;
&nbsp;
Would you mind sending an email through to businesssupport@myob.com that contains the details of your issue?This way the support team can create a copy of your site and do some testing to figure out how to help you wiht this one.&nbsp;
&nbsp;
Please if you can add screenshots and any information you think&nbsp; might be useful to assist the team&nbsp;

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