AO 2121.0 v 5.4.38.41 plus Prefill error 2021 - Object reference not set to an instance of an object.

Hello,

There is an individual client whom prefilled and done previous years without any problem. This year prefill gets error;

System: MYOB AO Tax

Version: 2121.0 v 5.4.38.41

Error code: -

Summary: Error saving downloaded prefill information.

Detail: Object reference not set to an instance of an object.

I searched previous tickets. There was a known issue for some cases but his situation does not fit.

He is not over retirement age or nor getting super stream income.

Will appreciate your support on this matter.

Thank you,

Sevtap (Suzie)