Forum Discussion

Contributing User

5 years ago

Client Accounting - Create PDF

In MYOB AE Client Accounting when we finish a job we perform the 'Create PDF' function. However this is now giving the following messages:

'One or more documents couldn't be converted to PDF. See Documents not converted to PDF at the end of your report for details'.

This error comes after MYOB AE 2020 update. We have contacted MYOB support 3 times on this. MYOB support keep saying many practices have reported this problem and unable to resolve it at this stage.

Does anyone have any solution to fix this problem?

Jacksen
5 years ago
Hi Albert,
We had a similar issue where we couldn't print to PDF. I haven't come accross the "One or more documents couldn't be converted to PDF. " error, but some staff did before running the setup again.

I can confirm the setup here fixed our issue, but it only fixed it for whichever user ran it.
\\SQLSERVERNAME\centralclient\setup.exe
(You need to replace "SQLSERVERNAME" with the name of your SQL server)

Mark_St
MYOB Staff
5 years ago
Hi Albert,

You will need to run a workstation insall to fix this issue.

Please find below a link which expalins how to do this:

https://help.myob.com/wiki/x/9Ah3AQ
- Albert
  Contributing User
  5 years ago
  Mark,
  
  I can't find the file \\ServerName\MYOBAE\AESQL\WorkstationInstall.
  
  I even search the file name "WorkstationInstall" within server computer and no result comes out.
  - Mark_St
    MYOB Staff
    5 years ago
    Hi Albert,
    
    The MYOBAE and AESQL folder should be on your server drive.
    
    You can also check for the installed location under Help > About > Application details within the program.
Jacksen
Valued User
5 years ago
Hi Albert,
We had a similar issue where we couldn't print to PDF. I haven't come accross the "One or more documents couldn't be converted to PDF. " error, but some staff did before running the setup again.

I can confirm the setup here fixed our issue, but it only fixed it for whichever user ran it.
\\SQLSERVERNAME\centralclient\setup.exe
(You need to replace "SQLSERVERNAME" with the name of your SQL server)
- Albert
  Contributing User
  5 years ago
  Jason,
  
  MYOB support remoted to my computer couple times and no luck to resolve this problem.
  Thanks for your solution.