Forum Discussion

MKemp's avatar
MKemp
Experienced Partner
4 years ago

SUDDEN REQUEST TO LOGIN TO TAX

Good Morning,  the staff have tried to access income tax returns this morning and all of a sudden after selecting a tax return we are getting the Tax Login screen where you submit your login and pass...
  • MKemp's avatar
    MKemp
    4 years ago

    Hi Stewart

    I didn't need to do it.  MYOB support had to do all sorts of background work.  The connection between Tax and Practice Manager was corrupt.  Both servers were restarted late last night and everything is now working.  Unfortunately MYOB had no idea why it was not working. Apparently they had never seen the issue before.

     

    Thankyou for your assistance yesterday. 

MKemp's avatar
MKemp
Experienced Partner

Thanks Stewart.  The servers have all been rebooted this morning.  It's been a while since I did an EPRESET routine.  Can you tell me how I do that please?

 

Thank you ...Michelle

SB_Systems's avatar
SB_Systems
Valued User
4 years ago

Hi Michelle,

 

First you will need to establish the location of your System Release directory:

https://help.myob.com/wiki/x/rQZ3AQ

 
Then perform the EPRESET command:
 
In short:

Go to your MYOB AE server and open a Command Prompt.

Change to your MYOB AE Tax folder:

CD <MYOB AE Tax folder>

run: SR EPRESET

 

The common paths for the System Relase install path are:

M:\SOL64

M:\MYOBAE\AESQL\Tax

M:\MYOBAO\AOSQL\Tax

 

The KB articles are more indepth, but depending on how well you know your envrionment, that might save you some time.

 

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