Forum Discussion

MKemp's avatar
MKemp
Experienced Partner
4 years ago

SUDDEN REQUEST TO LOGIN TO TAX

Good Morning,  the staff have tried to access income tax returns this morning and all of a sudden after selecting a tax return we are getting the Tax Login screen where you submit your login and pass...
  • MKemp's avatar
    MKemp
    4 years ago

    Hi Stewart

    I didn't need to do it.  MYOB support had to do all sorts of background work.  The connection between Tax and Practice Manager was corrupt.  Both servers were restarted late last night and everything is now working.  Unfortunately MYOB had no idea why it was not working. Apparently they had never seen the issue before.

     

    Thankyou for your assistance yesterday. 

MKemp's avatar
MKemp
Experienced Partner

Found the EPRESET routine info.  Will give it a try. Thanks.

SB_Systems's avatar
SB_Systems
Valued User
4 years ago

Hi MKemp ,

 

Did the EPRESET work?

 

Cheers.

 

  • MKemp's avatar
    MKemp
    Experienced Partner
    4 years ago

    Hi Stewart

    I didn't need to do it.  MYOB support had to do all sorts of background work.  The connection between Tax and Practice Manager was corrupt.  Both servers were restarted late last night and everything is now working.  Unfortunately MYOB had no idea why it was not working. Apparently they had never seen the issue before.

     

    Thankyou for your assistance yesterday. 

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