unbalance balance sheet

Hi shanty_bws,

Thank you for your post and yes I was able to receive your private message. Please check your inbox, I replied to your message.

Cheers,

Jem

Hi Jemar_C Genreve_S ,

I  just reply the private massages. Please help.

regards,

shanty 

Hi shanty_bws , 

The team has given your email address the ability to send private messages, you can open the private message Jemar_C sent and reply to it from the same screen. 

If you need any other help feel free to create a new thread in the forum. 

Thanks,

Genreve

Hi shanty_bws,

Thank you for your post and I understand that it is still out of balance after the steps provided above. I can check your account for further investigation, please reply to my private message as I have asked your account information and kindly response privately for the security purposes of your account.

Cheers,

Jem

Hi shanty_bws

Apologies for the delayed in response. 

When you encounter this issue, you can fix it by refreshing the historical balance. Please follow these steps:

1. Take a backup of your company file.
2. Go to Setup > Balances > Account Opening Balances.
3. Select an account with a $0 opening balance (make sure you remember the account - write it down).
4. Enter a $1 opening balance for this account and click OK.
5. Go back to Setup > Balances > Account Opening Balances and remove the $1 opening balance, returning it to $0 again.
6. Click OK.
7. Run the Balance Sheet again and check that it balances.
   
   

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl