Hi - Clearing the cache did not help. But good to know that this exists.
Can you please look into the Budget figure issue? We are unable to enter budget figures.
See attachment
The MYOB screen shot shows no figures in the budget fields, but the budget analysis report shows the figures the system is holding. We are trying to enter a budget from Aug 24 to March 25. I have tried to replicate this issue in another MYOB file and can't so it must be a data issues as opposed to a software issue.
Hi Betabiz
Thank you for your response with the screenshots. To assist you further, could you please reply with the last four digits of your Serial Number?
Looking forward to your to your response.
Regards,
Earl
hi - 0556 - ID 1
Hi - has any progress been made on this issue?
Thanks
Bianca
Hi Betabiz ,
I couldn't locate the serial number you provided using your account on the Community Forum. I have granted you access to send me a private message so you can share the serial number privately. Thank you!
Looking forward to your response.
Regards,
Earl
Hi Betabiz
Thanks for providing me the information via private message.
I've arranged an online script over your file that should fix the issue. I recommend logging out and then logging back in to check if the issue persists.
If you're still experiencing the issue, why not try our virtual assistant, MOCA? It's designed to dive deeper into issues like this. Give it a go! You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up from where MOCA left off.
Regards,
Earl
