Forum Discussion

GA1's avatar
GA1
5 years ago

Updating Email Address for Clients in MYOB Portal

I don't understand why MYOB won't allow you to update a user's (client) email address on the Portal. (I think it's a bit inefficient to be honest, as some users are connected to multiple Portals.) C...
Client Email
email
Myob portal
portal
nickypic's avatar
nickypic
Former Staff
5 years ago

 Hi GA1 

 

The email address is used behind the scene and linked to digital signatures applied to the documents.

 

We recommend the old email user be renamed and then a new user added with the new email. 

 

The old/incorrect email user can be removed from the portal if required.  This will stop them from being able to login with the old email address in error.

 

Please refer to MYOB article - https://help.myob.com/wiki/x/vR6EAQ for more details. 

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