Forum Discussion

SNJ's avatar
SNJ
Experienced Cover User
2 years ago

Updating e-mail address in Employee record

I noticed recently that after updating an employee record with a new e-mail address, the previous address for that employee remains in the payslip generation view. I have made sure to 'Save' the change, but the old address still shows and is still used by the system to generate the payslip - not the new address.

 

I have to manually resend the payslip to that employee after each pay run (the first e-mail address no longer works and is rejected back to me).

 

Has anyone else noticed this, and is there a solution in the pipeline?

 

Thank you,

 

-Simon

  • Hi SNJ

     

    Thanks for your post. Can you please check to see if you've updated the employees email address in the payroll details tab under the pay slip email field ? 

     

    If you have, can you remove the email > save and then re-enter the email. Does it update ?

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • Hi SNJ

     

    Thanks for your post. Can you please check to see if you've updated the employees email address in the payroll details tab under the pay slip email field ? 

     

    If you have, can you remove the email > save and then re-enter the email. Does it update ?

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

    • SNJ's avatar
      SNJ
      Experienced Cover User

      Thanks Melisa_D - that was the solution!!