Ace payroll Payslips

Question

I am having issues sending payslips. this is a common occurance. I dont get a confirmation, after a few hours or even the next day , I resend just my own, this seems to "open it up" and all others will send.&nbsp; I have 3 different payrolls and this error seems to happen randomly on every one.

doreen_p · Answer

Hi, Kiwigal&nbsp;
&nbsp;
Thanks for your post.
&nbsp;
When sending pay slips, did you receive any error messages? If you can attach a screenshot of the error so we can investigate it further on our end. Also, you may check the following steps below:
&nbsp;

Select the emailing option:
 Send via Email software (use this if you are using a version of Outlook earlier than 2013)
 Send using SMTP (this uses your internet service provider)
 Send Via Outlook 2013 or above.
 If using the Send using SMTP option, specify the following:
  
   SMTP Server: This is the SMTP server of your internet service provider (ISP). More and more ISPs require a username and password when sending emails using SMTP. If this is the case with your ISP, you won't be able to email pay slips using the Send using SMTP option.
   Reply address: This provides a reply address for the email.
   Send a copy to the reply address: This option allows a copy of the pay slip to also be sent to the specified Reply address. In Payroll 2012 and later this option is not available if the Send via Email software option is selected.
   Message: This allows a customised message to be added to the email containing the pay slips.
  
 Click Next to proceed and continue the steps to print and email the pay slips.

&nbsp;
Lastly, you may also check The Help Article: Print or email your payslips for further information.
&nbsp;
Please let us know if you require any further assistance with this. We are happy to assist.
&nbsp;
Best regards,
Doreen

kiwigal · Answer

I dont get any messages.&nbsp; it works fine most of the time and is random which file dosnt want to send.&nbsp;&nbsp; I am using Cloud Delivery.

jenniek · Answer

hi Kiwigal&nbsp;I think the support note provided is for MYOB NZ Payroll - not Ace payroll.

kiwigal · Answer

Ace&nbsp; Version 3.51A

earl_hd · Answer

Hi Kiwigal,Thank you for providing details about the issue you're experiencing. I truly appreciate your patience and understanding, and I apologize for any inconvenience caused by the delay in our response. To address this matter, I recommend performing some basic troubleshooting steps. You can follow these guidelines to help diagnose and potentially resolve the issue:Check Email Configuration:

Ensure that your email settings in Ace Payroll are correctly configured. Double-check your email address, SMTP server settings, and any authentication details if required.

Review Recipient Email Addresses:

Verify that the email addresses of the payslip recipients are accurate and properly formatted. An incorrect or incomplete email address can lead to delivery failures.

Spam or Junk Folders:

Ask your employees to check their spam or junk email folders. Sometimes, payslip emails may be filtered by email providers and end up in these folders.

Email Sending Limitations:

Some email providers may have limitations on the number of emails you can send in a certain time frame. Ensure you are not exceeding any such limits.

Network Connectivity:

Ensure that your internet connection is stable when sending payslips. A weak or intermittent internet connection can lead to sending failures.

Software Updates:

Check if there are any software updates or patches available for Ace Payroll. Keeping your software up to date can resolve known issues.

Error Messages:

If you encounter any error messages when sending payslips, note them down. These messages can provide valuable information about the cause of the problem and help in troubleshooting.

Please do let me know how you go on this.Regards,Earl&nbsp;

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