Forum Discussion

Hemlock's avatar
Hemlock
Experienced User
6 years ago

Cannot creat IE File for upload to IRD

Hi, I have upgraded from my trusty old Win 7 computer where everything works to a Win 10 computer.   I have tried doing a pay on the new computer and when going to finalise the pay the journals imp...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Hemlock 

     

    Have you changed the Bank & IRD settings after moving computer? If not, as you have moved computer it will likely be pointing to the old computer's folder still and you do need to go to Tools>>Options>>Bank & IRD to reset to locations on your new computer. Once completed, do attempt to create that necessary IE file.

     

    Let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff

Hi Hemlock 

 

Have you changed the Bank & IRD settings after moving computer? If not, as you have moved computer it will likely be pointing to the old computer's folder still and you do need to go to Tools>>Options>>Bank & IRD to reset to locations on your new computer. Once completed, do attempt to create that necessary IE file.

 

Let us know how you get on and if you require further assistance.

Hemlock's avatar
Hemlock
Experienced User
6 years ago

Thanks so much, I tried doing that and the backup was going to the right location on my computer but the other link was to the other computer.

 

Did a dummy pay as backed up an extra time last night and it seems to have worked, I then restored back to the previous backup and deleted the journal and IE file so I wouldn't get confused. Email worked this time also, think I have that sorted now.

 

Very much appreciate that, didn't think that it would be looking for the location on the old computer.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.