Forum Discussion

Dani0061's avatar
Dani0061
Experienced User
2 years ago

Error posting journal in NZ payroll 2023.1

Is anything being done about this error , seems like a lot of people over the past few weeks have been experiencing this and there is no fix thus far.
  • bvr56's avatar
    bvr56
    10 months ago
     
     

    The "Error posting journal in NZ payroll 2023.1" was a known issue affecting users of MYOB AccountRight with the New Zealand Payroll extension version 2023.1. This bug prevented journals from automatically posting after processing payroll, causing frustration and manual work for users.

    The issue was primarily caused by:

    Outdated SDK files: These files facilitate communication between the payroll software and the accounting software. In this case, outdated versions caused compatibility issues. you can use the whatsapp ad

    Resolution:

    Fortunately, MYOB released a fix in the form of an updated installer containing necessary SDK files. Here's what you can do:

    Uninstall current NZ Payroll 2023.1: This step is crucial to ensure a clean installation.

    Download the updated installer: You can find it on the MYOB website for your specific version and region. For example, here's the link for the Australian version: https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe

    Reinstall NZ Payroll 2023.1: Follow the installation instructions.

    Restart your computer: This ensures all changes take effect.

lee23's avatar
lee23

Have you had a response to your question as I am experiencing the same issue.

Dani0061's avatar
Dani0061
Experienced User
2 years ago

No I have still not had a response - unbelievable considering this has happened to alot of users. MYOB are very slow at communication.

  • lee23's avatar
    lee23
    2 years ago

    I spoke to them a couple of weeks ago and was told they would email customers when issue was sorted.  Everytime there is an update in payroll I lose my connection to AccountRight which means I cannot post journals and have to contact them and wait on the phone for hours.  Hopefully we will have an answer soon...

    • Dani0061's avatar
      Dani0061
      Experienced User
      2 years ago

      So frustrating , I hope so.

      • Sean_DC's avatar
        Sean_DC
        Former Staff
        2 years ago

        Hi Dani0061 

        Thank you for your post. The team is aware of this error and they are prioritising this for it to be fixed right away. There is currently no time frame for when the fix would be available, but rest assured we will be updating you as soon as possible.
         


        Please feel free to post again. I'm happy to assist further.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

         

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