Forum Discussion

HCL's avatar
HCL
Experienced User
2 years ago

MYOB Payroll Version 2023.1

Hi  I have completed the latest update, and proceeded to enter data. it asked me to set up password do I did and hadn't notined anything different until I was finalising a Pay.   The journal didn'...
  • ryadre's avatar
    ryadre
    2 years ago

    I have the same issue. Payroll has done update, now after opening I get error saying Confirmantion code is invalid and to contact MYOB. Then the next pop up asks for a password, which I said No.

     

    After doing the payroll I get the same error as the OP and its then says Journels are not posted.

     

    Edit - I called support and they said its a know issue and are working on a fix. They added me to their list to notify when fixed with a case number

ryadre's avatar
ryadre
Trusted User

I have the same issue. Payroll has done update, now after opening I get error saying Confirmantion code is invalid and to contact MYOB. Then the next pop up asks for a password, which I said No.

 

After doing the payroll I get the same error as the OP and its then says Journels are not posted.

 

Edit - I called support and they said its a know issue and are working on a fix. They added me to their list to notify when fixed with a case number

officeatwab's avatar
officeatwab
Experienced User
2 years ago

hi can you please advise on how to get added to the list of people that will be contacted once the fix is realeased? im having the same error

  • HCL's avatar
    HCL
    Experienced User
    2 years ago

    Hi

     

    You need to call their Helpdesk and let them know.

     

     

  • ryadre's avatar
    ryadre
    Trusted User
    2 years ago

    I'm in NZ so called the NZ support line off the website

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