Hi Leo123
How long did you wait for it to start - sometimes it takes awhile. Also right click - run as administrator. We had 1 instance last year where we had to delete all payroll install folders (not just an un-install) to be able to do a complete re-install.
tried everything. waiting for more than 4 hours. nothing happens.
Hi Leo123
Have you tried using safe mode? (I know that's easier said than done in Win10 - but it can be done)
Thanks.
a bit weird. I have to quit one drive and login again everytimes when installation frozen.
Hi Leo123
I had exactly the same issue yesterday when I finally tried to upgrade our laptops. This is the process I used.
- restart the computer
- close all programmes running
- Close One drive (mine was running in bottom task bar) Right click and exit
- run installer as admin (right click and run as admin)
- When it stops/disappears, open task manager
- Check down the task manager list for a programme running called Microsoft Office Click-to-Run - right click and end task
- I also closed Microsoft sharepoint - and one of these two allowed the programme to start installing.
- you will be prompted to re-start your computer anyway after the install, so all programme will re-start without issue.
Hope this helps.
