Forum Discussion

Soph_TBL's avatar
Soph_TBL
Experienced Cover User
6 years ago

MYOB the underlying connection was closed: An unexpected error occurred on a send - MYOB Payroll

Error message: 'MYOB the underlying connection was closed: An unexpected error occurred on a send' - Have uploaded a screen shot. I've never had this error occur before!   I could not pull my journ...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Soph_TBL

     

    The AccountRight 2018 company file located in the cloud looks correct at our end and should be able to receive those journals.


    What I think has occurred for you is that you have been affected by a recent change to the API (which interacts with Payroll and AccountRight to pass those journals) in relation to updating the security protocols*. I would recommend going through NZ Payroll Support Note: MYOB Payroll TLS security change and download that patch for that version. Do ensure that you have NZ Payroll and AccountRight closed prior to downloading.

     

    *Due to various circumstances the switchover was delayed until yesterday (06/02/2019) hence why it was working in the past and why it may not be working as intended now.

     

    Do let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff

Hi Soph_TBL

 

The AccountRight 2018 company file located in the cloud looks correct at our end and should be able to receive those journals.


What I think has occurred for you is that you have been affected by a recent change to the API (which interacts with Payroll and AccountRight to pass those journals) in relation to updating the security protocols*. I would recommend going through NZ Payroll Support Note: MYOB Payroll TLS security change and download that patch for that version. Do ensure that you have NZ Payroll and AccountRight closed prior to downloading.

 

*Due to various circumstances the switchover was delayed until yesterday (06/02/2019) hence why it was working in the past and why it may not be working as intended now.

 

Do let us know how you get on and if you require further assistance.

Soph_TBL's avatar
Soph_TBL
Experienced Cover User
6 years ago
Hi Steve. Thanks for heads up and hopefully a fix. I've not got to it yet as have had a lot other things take priority but will have to sort before next payrun. I'll give it a go with the patch and see if fixes it. Fingers crossed. Cheers Sophia

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.