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WayneWang's avatar
WayneWang
2 years ago

Payday filling

Since 1/09/2023, I can't proceed "Finish Pay Run". So the payday fillinig can't be completed and can't send this information to IRD New Zealand.    Is system issue or anything else?    Regards, ...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi WayneWang,

     

    Thank you for reaching out. We'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    We're sorry to hear that you're unable to finish your pay run. We had an incident during this time, and this has been resolved by the relevant team. We apologize for any inconvenience this has caused you. Kindly refer to this Community forum post. You should be able to access and process your pay run now. If you're still experiencing the issue, you can send us a private message with your client ID and your contact details so that we can take a deeper look into this for you and investigate.

     

    Please let us know if you require any further assistance. We are more than happy to assist.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi WayneWang,

 

Thank you for reaching out. We'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

We're sorry to hear that you're unable to finish your pay run. We had an incident during this time, and this has been resolved by the relevant team. We apologize for any inconvenience this has caused you. Kindly refer to this Community forum post. You should be able to access and process your pay run now. If you're still experiencing the issue, you can send us a private message with your client ID and your contact details so that we can take a deeper look into this for you and investigate.

 

Please let us know if you require any further assistance. We are more than happy to assist.

 

Cheers,

Princess

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