Payroll Change
We have been forced to use the new payroll which I hate. It has not down loaded the pay history for our employees. Just some from our ACE our old payroll program. It doesn't download a bank...
Forum Discussion
Hi Wendye26,
Thank you for posting and welcome to the Community Forum.
I'm sorry to hear about your feedback regarding the new update. Unfortunately, there is no way to return to the old system as it is being phased out. In my understanding, you can create a bank file using the MYOB Business software, but you will need to pass the payroll transactions to the electronic clearing account to do this. I understand the update is a lot of change for a very short amount of time, but I'm positive that the application will improve moving forward.
I suggest reading this article, Making Electronic Payments. This is a step-by-step guide to record an electronic payment and create a bank file for MYOB Business.
Let us know if you require any further assistance with this.
Thanks,
Genreve
Hi Genreve,
Its not about the change over the short amount of time its about the Payroll 'workability' - this is not an upgrade when there are so many issues that people are asking MYOB about.
1 - You have to go in and manually load new staff into IRD, previously this was done with the IR Filing.
2 - You can't split pays.
3 - No 1 page summary printout (showing previous week / current pay and wage total) so you now can't double check the wage payment amount when filing with the bank without printing 4+ pages of employee earnings (not needed or required by IRD as all that information goes with the IR filing.
4 - No payslip preview screen - a handy double check to see that you have entered the correct hours for staff - especially over public holidays with staff working different days.
5 - The data entry screen that you have to drill into for each staff member - it's awful, hard to read and enter the pay hours / information.
6 - Have to select via drop down boxes the holidays staff have off - this doesn't work when they have split days off, this is a waste of time and not needed.
7 - Have to select via drop down boxes the public holiday worked - again just another unnecessary step taking up time.
8 - Cannot select more than 1 public holiday, what happens at Christmas / New Years - do I have to go in twice?
9 - Automatically defaults to a day in lieu owing for a public holiday worked (this isn't always correct), yet you have to 'check' the time and a half box so that staff are paid time and a half - this is law for working a public holiday so shouldn't even need to be a box I have to remember to 'check'.
10 - Payment date continally defaults to the day after the working week which then makes it hard to find the payees and also then creates an error message saying the bank may reject the file due to an incorrect date....
11 - I DO NOT want to muck around with (or have the time for) clearing accounts, changing dates, making file names and then making sure I select the staff to be paid and then making sure that matches the wage amount (but there's no paperwork I can double check against as that function / report is now gone) - I just want the 'download bank file' button back.
People are frustrated by this update because previously it was a simple program that was easy to use and gave us all the functions and reports we require, please listen to the people - again I am yet to see any positive comments about the update, I am only seeing and hearing issues!
Thank you for the responses.
I understand there are a lot of differences in the new update compared to the old web app. I can assure you that all these concerns and feedback are raised to the development team. As mentioned in my previous post, I'm sure that the program will keep improving based on users' feedback. In the meantime, we will do all we can to help.
We appreciate your patience. Feel free to let us know how we can provide any help.
Thanks,
Genreve
And in the meantime you are expecting us to pay our subscriptions for faulty goods.
Hi Wendye26,
I understand that the recent update might not have met your expectations. We're committed to providing our customers with the most convenient support possible. If you have any more questions, please don't hesitate to reach out. We're here and ready to assist you!
Warm regards,
Earl
Do what you can to help!!! I spoke to the help desk last week, as I have a pay split on my wages, and as the update happened on my system the week of Christmas...(dumb time to it for me) I didn't worry about the split until last week, again spoke to your help desk, did the actual split when I made the payment in the BNZ, now I can't match the 2x payments to MYOB payroll, rang you back today, sent you the screen shots only for you to email me back to contact our accountant to get it sorted... surely you should have been able to help fix it???? I will be looking atnother accounting packages which incclude payroll over the next month, so if I decide to change, I will change our whole accounts and payroll to a new provider from the start of the new financial yet.... good work MYOB!!!
Hi Kwikill,
Thank you for your post. We apologize for the delayed response.
We're sorry to hear about the challenges you've been facing, specifically with the help desk and support team. It sounds frustrating, and I can understand why you're considering exploring other options. It's important for businesses to have reliable support when it comes to payroll and accounting. We want to assure you that your feedback is valuable to us. We will convey this feedback to the relevant team who handles system updates and enhancements for them to review the situation and provide us with an update that meets all your needs.
We apologize for the delayed response. Thank you for your patience and understanding.
Cheers,
Princess
