printer not activated, error code 30
Hi there, obviously the latest Windows 10 update has affected the print function in MYOB payroll. It was working perfectly fine last pay last week. I note that Windows did an update. When I went to email the payslips it popped up with the 'printer not activated, error code 30' notification box. That meant I had to screenshot the payslips and copy and paste into an individual email to all employees. That is so time consuming and potential for huge error (hate to send wrong payslip to wrong person). So after doing that, I proceeded to process the Employment Information for filing PAYE with IRD. When I went to preview the EI_Return (clicked the button) lo and behold it also gave me the same error. Meant I couldn't print this important tax sheet which I use to verify the imported file in IRFile and to keep as a record of weekly EI Return from Payroll.
I would like to have this corrected please so that next Wednesday I am not faced with the same dilemma. It has always been a real hassle to fix this and it's not an easy fix. Has often meant uninstalling and multitude of other things to remedy. Equals lots of wasted time. Will wait to hear what is required. Thanks
For the record and in order to help other frustrated users, I found a work around is to close 'Outlook' email client and then when it's shut down proceed to email the payslips. Weird I know but when they are sent in payroll, then open the outlook mail client and check they've sent. They could be sitting in the out box and then send once outlook has loaded up again.
Not ideal but better than it crashing payroll and still getting to have the payslips emailed. Occassionally I found that 1 or 2 don't send, so I go back in and select just the employees that were missed and resend just their ones, but need to close Outlook again before you do that.
NOw frustrating thing is that the payslips although when viewing in MYOB payroll are portrait, they all send landscape which is harder to read and spans 2 pages. I don't know how to change that. It didn't used to do that.