Forum Discussion

Janet-frta's avatar
Janet-frta
Experienced User
5 years ago

'Your softwear version does not match what was expected .....'

My version shows as being 2020.5. I have used it before with no problem. Went to use it this week and the above message came up but pay still seemed to go through ok and details are showing correct...
  • jenniek's avatar
    jenniek
    5 years ago

    Hi Janet-frta 

    The issue is at MYOB"s end - their records show you are you entitled to 2020.1. They will need to to update and do the confirmation ove the phone with you. They will probably talk to you about Essentials Payroll at the same time - which depending on your staff numbers - could be a possibility to transfer to. If you ahve more then 10 staff - then I would look at IMS Payroll - also owned by MYOB.

jenniek's avatar
jenniek
Ultimate Partner
5 years ago

Hi Janet-frta 

The issue is at MYOB"s end - their records show you are you entitled to 2020.1. They will need to to update and do the confirmation ove the phone with you. They will probably talk to you about Essentials Payroll at the same time - which depending on your staff numbers - could be a possibility to transfer to. If you ahve more then 10 staff - then I would look at IMS Payroll - also owned by MYOB.

  • Janet-frta's avatar
    Janet-frta
    Experienced User
    5 years ago

    Thank you for your response, I will try calling them tomorrow morning, was trying to avoid a phonecall.

     

    • jenniek's avatar
      jenniek
      Ultimate Partner
      5 years ago

      Hi Janet-frta 

      The phones open at 9am - I would suggest phoning as soon after 9am that you can - less time waiting then.

       

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