Forum Discussion

Kerrie_N's avatar
Kerrie_N
Experienced Cover User
5 months ago

Returned Super Contributions

Hello

How can I identify who returned super payments belong?  We have 3 returned payments from Mercer Super and the totals do not match my reorts for Superannuation payments by Fund.  the Super fund or clearing house has not sent through a notification, the first we were aware of this was during bank reconciliations.

  • Jemar_C's avatar
    Jemar_C
    Valued User
    5 months ago

    Hi Kerrie_N,

     

    Thanks for your post. We can check our end if Superfund has given us the record. I have sent a private message to you, and please reply via private message as I will need the details of your account to check Superfund. If they haven't given us the information, you may need to contact them directly. 

     

    Cheers,

    Jem

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