EOFY Resources
Hey everyone!
As we approach EOFY, it can be a busy time for many. We've developed an expert guide with tips and what to expect to help make it easier for you all.
To download our free guide, vis...
Forum Discussion
Why oh why are we STILL having to reactivate and reterminate employees at the end of the year after so many years of STP, just to get the YTD verification report to work????
We're on STP2.0 and the send update event did nothing to change the figures when I sent from the 2024/25 tab and if I try to send from 2023/24 tab it says I can't process a pay in a locked period????
It's this time of year I particularly dislike this software. Every year I hope things will have improved and EOY reconciliations will go smoothly, but noooooo. I'm so glad I only have around 100 employees to sort out. Can't imagine if we had a big payroll. Although I guess companies with bigger payrolls probably aren't using this software.
I agree, so frustrating and frustrating that we can no longer pick up the phone and dial someone from MYOB so they can quickly walk you through the hiccup.
It turns out we can still call, and my wait time the other day was "only" 45 minutes, which was as long as a live chat takes by the time you wait 3-5 minutes for every reply.
The number is just buried very deep on the contact us page.
And at least on hold, you can do other things whereas on live chat, I feel like I have to sit and stare waiting for a response or risk being disconnected for not replying quickly enough to one of their messages.
Oh gosh, I wish I saw this earlier.... you are so right, the time delay on the chat wait is HORRENDOUS!!! How you put it was exactly how it was. On there staring at the screen for an hour with those delays.
I am going to save the support number.
Thank you again for taking the time to send this.
