Forum Discussion

Mandy2013's avatar
Mandy2013
Experienced Cover User
3 months ago

EOFY Payroll Finalisation

I'm hoping someone can help.  My payroll register and payroll summary reports agree. 

 

When I go to the Single Touch Payroll reporting - STP Reports Section, all the gross payments and the PAYG payments add up and agree with the two reports above.  The problem is when I go to the EOFY Finalisation Section - the gross amounts and PAYG amounts differ - much lower than what they should be.  I'm at a loss with what is going on?

 

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  • Transport1's avatar
    Transport1
    3 months ago

    I just sent an update event with no details and it worked, amounts changed to the correct amount.

  • Transport1's avatar
    Transport1
    3 months ago

    I just sent an update event with no details and it worked, amounts changed to the correct amount.

    • Mandy2013's avatar
      Mandy2013
      Experienced Cover User
      3 months ago

      Unfortunately, an event update didn't help things on my side?

  • Mandy2013's avatar
    Mandy2013
    Experienced Cover User
    3 months ago

    I have some further information regarding this problem.  Two payments of exactly the same amount were made on the same day.  Perhaps this had an effect?

  • Transport1's avatar
    Transport1
    3 months ago

    I am having the same issue, I can't finalise because amounts are so much lower than they should be???

    • Allways's avatar
      Allways
      Experienced Cover User
      3 months ago

      I too am having the same trouble, and sending an update did not help

       

  • AngeC's avatar
    AngeC
    Experienced Cover User
    3 months ago

    Hi All

     

    I too had the problem where my unused annual leave etc, were not populating onto the ATO finalization report. I took off the lock files and went back into the STP section clicked send update event , went back to main screen waited 5 mins and went back into STP Section  it fixed the problem

    • H-TS's avatar
      H-TS
      Trusted User
      22 days ago

      colleenWatsonDid you try doing the send update event with the file completely unlocked in the preferences (no lock date at all). I think that's what eventually worked for me (suggested by someone else on this thread). Even with the lock date set at the end of the previous financial year it didn't work, from memory, but with the tick completely removed, it did. I think. It's been a while now. I also ended up with about 500 payslips I then needed to manually change the status to 'already sent'  but at least the numbers balanced.

       

      • Mandy2013's avatar
        Mandy2013
        Experienced Cover User
        22 days ago

        Hi Colleen, yes that's exactly what worked - sorry I forgot and came back and update.  Thank you