Forum Discussion

CCCORP's avatar
CCCORP
Contributing User
2 years ago

error message on EOFY finalisation

Hi, I entered amont under "RFBA" and click "Finalise and notify the ATO", then error message appears as below:

something went wrong. Please try again or refresh the browser. 

 

i tried couple of times and days, it is same error massage.

Super frustrating as I have no idea why. Please help
  • Thank you Ly 

    I've copied your post and will write to ATO.

    Thank you ladies for posting in this MYOB Community stream.

     

    • Ly's avatar
      Ly
      Experienced Cover User

      Hi Doreen_P ,

       

      I have one employee with FBT amount of $2,305.67 (ATO Minimum threshold is $3,773.) What should I do because I have the attached message (under ATO threshold amount). I look forward to hearing from you. 

       

      Thanks and regards,

       

      Ly

       

       

    • Norma77's avatar
      Norma77
      Partner

      I have the same problem as Doreen.

      The amount I'm entering is way above the threshold.

      I still have the same result

      "Something went wrong. Please try again or refresh the browser"

       

      Pls advise

    • CCCORP's avatar
      CCCORP
      Contributing User

      Hi Doreen,

       

      I have 2 employees have RFBA, one with RFBA amount $6000 is ok to finalise and notify ATO, while another one with RFBA amout of $2300 is not letting me finalise, keep getting error message. 

      is anyone exprence the similar problem? please help.

       

      thank you

      • Hannah_V's avatar
        Hannah_V
        MYOB Staff

        Thank you for that, Ly. We appreciate your help here in Community Forum. 

         

        Regards,

        Hannah

    • Ly's avatar
      Ly
      Experienced Cover User

      Hi Doreen_P 

       

      Thank you for your reply. I leave the employee with FBT which is under the threshold aside and could finalise the rest of staff. I will speak to ATO today.

       

      Regards,

       

      Ly