Hi, I entered amont under "RFBA" and click "Finalise and notify the ATO", then error message appears as below:something went wrong. Please try again or refresh the browser. i tried couple of times and days, it is same error massage.Super frustrating as I have no idea why. Please help

Thank you Ly I've copied your post and will write to ATO.Thank you ladies for posting in this MYOB Community stream.

error message on EOFY finalisation

Doreen_P
MYOB Moderator
2 years ago
Hi CCCORP

Thanks for your post.

If the entered amount under RFBA is below the threshold set by the ATO, when you click the Finalise and notify the ATO, you will receive the error message "Something went wrong. Please try again or refresh the browser". For further information, please check The Help Article Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting.

Please let me know how it goes.

Best regards,

Doreen
- Ly
  Experienced Cover User
  2 years ago
  Hi Doreen_P ,
  
  I have one employee with FBT amount of $2,305.67 (ATO Minimum threshold is $3,773.) What should I do because I have the attached message (under ATO threshold amount). I look forward to hearing from you.
  
  Thanks and regards,
  
  Ly
  
  MYOB Error message.docx84 KB
- Norma77
  Partner
  2 years ago
  I have the same problem as Doreen.
  The amount I'm entering is way above the threshold.
  I still have the same result
  "Something went wrong. Please try again or refresh the browser"
  
  Pls advise
  - Hannah_V
    MYOB Staff
    2 years ago
    Hi, Norma77 thank your post.
    
    This error can occur if the RFBA amount reported is less than the ATO's threshold. Check that the total value of an employee's RFBA exceeds the ATO's standards. If you are unsure what to report, consult with your accountant or the ATO.
    
    To know more about this error, please check this Help Article: Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting
    
    Regards,
    
    Hannah
- CCCORP
  Contributing User
  2 years ago
  Hi Doreen,
  
  I have 2 employees have RFBA, one with RFBA amount $6000 is ok to finalise and notify ATO, while another one with RFBA amout of $2300 is not letting me finalise, keep getting error message.
  is anyone exprence the similar problem? please help.
  
  thank you
  - Hannah_V
    MYOB Staff
    2 years ago
    Thank you for that, Ly. We appreciate your help here in Community Forum.
    
    Regards,
    
    Hannah
Doreen_P
MYOB Moderator
2 years ago
Hi Ly

Thanks for your post.

Since the $3,733 thresholds for the RFBA is set by the ATO, we really recommend to speak with your account or ATO as they can provide you with further information. Please also refer to The Help Article Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting.

Best regards,

Doreen
- Ly
  Experienced Cover User
  2 years ago
  Hi Doreen_P
  
  Thank you for your reply. I leave the employee with FBT which is under the threshold aside and could finalise the rest of staff. I will speak to ATO today.
  
  Regards,
  
  Ly