Hey MYOB Brainstrust,
I am new to MYOB and have been invoicing for the last 3 weeks no problems, but tonight i am getting a error message on my invoice when i go to view pdf - Failed to Export PDF... Ive tried the ususal stuff, signing out of MYOB, tried using another browser tab etc etc nothing seems to work. Also tried googling it, nothing makes sense. can anyone help? many thanks
Hi Everyone. I managed to sort this out. Through contacting support - I was directed to delete the invoice template I had and create a new one. This solved the problem. :)
Thanks Waldal95 - how long did it take for support to get back to you? I logged the ticket last night!
Hi LisaPeace,
Thank you for your post. Please allow me to extend you a warm welcome to the Community Forum. I hope you find plenty of information in this forum.
We apologize for the inconvenience you're facing with exporting the invoice to pdf. I understand how frustrating it can be to encounter error messages like "Failed to export PDF". In this matter, we recommend doing the basic troubleshooting, like clearing the cache. Clearing them fixes certain problems and helps your device run optimally.
You can check back on us if you still need assistance with this. We are more than happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi LisaPeace,
We hope this message finds you well. We just want to check back with you regarding your concern about the error message that you received when you exported it to PDF. If you still need more assistance, please contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.
Kind Regards,
Cel
Hi there, I am having a similar problem. The invoices are showing as open, but I can't download it, view the preview, etc. Clearing the cache is not working. See the attached screenshots. Any assistance would be helpful.
Hi waldal95,
Welcome to the Community Forum! Thank you for giving the basic troubleshooting steps a try. Have you tried using a different browser to see if the issue persists? If the problem remains, you can contact our support team for further assistance. The best ways to reach our support team are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com. Your efforts in troubleshooting are greatly appreciated!
Regards,
Earl
Hi team, I am having a problem. I can't download it, view the preview, etc. Clearing the cache is not working. See the attached screenshots. Any assistance would be helpful.
Hi SMAUS,
Not being able to preview or download invoices seems to be a bit odd since I've tested it on our end, and everything seems to be working fine for previewing and downloading invoices. If clearing the cache didn't fix the issue, try using a different browser. I've also run a fixed script on your file. Please log out and log back in to see if the issue is resolved.
If the problem continues, you'll need to reach out to our support team for further help. You can contact them via live chat through our virtual assistant MOCA or raise a support ticket at myaccount.myob.com.
Cheers,
Princess
Can you have a look into this please?
I've now got this issue; its a joke! My invoices are supposed to be out today and its sent none and I can't download them either!Reference number: 02027624
Hi TheSafetyLab,
If you're still experiencing this issue after performing basic troubleshooting, it may require further investigation on the backend. I recommend reaching out to our support team to get this sorted. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
Yeah, thanks, Earl. As you can see from the original post, a ticket has been raised, but no one from MYOB has responded!
