Forum Discussion

CalypsoLin's avatar
CalypsoLin
Experienced Cover User
11 months ago

Payroll Error Message - Validating Payroll Information for STP Failed

I keep receiving an error through payroll when I click record. 

Validating Payroll information for single touch payroll failed. 

We couldn't check your payroll information for single touch payroll reporting 

Options are Try again, record or cancel. 

I have pressed try again and still the same error. I have even cancelled it and come back later to try again and still getting this error. 

  • Shella_A's avatar
    Shella_A
    11 months ago

    Hi CalypsoLin, 

     

    Thanks for your post.

     

    We’re sorry to know that you’re getting an error recording a pay run. Please make sure that you are authorized to send payroll data to ATO. Since you’re using an online file, may you please try to do the following steps below: 

     

    • Go to app.myob.com.
    • Sign in using your credentials.
    • Go to Payroll on the top tabs.
    • Select Single Touch Payroll at the bottom of the list.
    • Click Get Started and follow the prompts.
    • Yes, that we have notified the ATO, no to other software in year.
    • Click through to the end and then OK.

     

    Do let me know how it goes. 

     

     

     

    Cheers,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    11 months ago

    Hi CalypsoLin, 

     

    Thanks for your post.

     

    We’re sorry to know that you’re getting an error recording a pay run. Please make sure that you are authorized to send payroll data to ATO. Since you’re using an online file, may you please try to do the following steps below: 

     

    • Go to app.myob.com.
    • Sign in using your credentials.
    • Go to Payroll on the top tabs.
    • Select Single Touch Payroll at the bottom of the list.
    • Click Get Started and follow the prompts.
    • Yes, that we have notified the ATO, no to other software in year.
    • Click through to the end and then OK.

     

    Do let me know how it goes. 

     

     

     

    Cheers,

    Shella

    • CalypsoLin's avatar
      CalypsoLin
      Experienced Cover User
      11 months ago

      Thanks Shella, 

      That was my issue.  I have logged in again and this has now worked.  Thanks again

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        11 months ago

        Hi CalypsoLin, 

         

        Thanks for the response. 

         

        We're glad to know that you manage to record your payroll information without getting any error message. We appreciate your effort in this matter. Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

         

         

        Cheers,

        Shella

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content