Forum Discussion

SuFish's avatar
SuFish
Experienced User
2 years ago

STP Finalisation error message says to contact myob

I am trying to finalise  our EOFY payroll reporting. The YTD report matches the payroll report. I have terminated all employees who appear in the list for 2022/23. Some of them should have been terminated in 21/22. When I select all the names on the list and hit finalise I get this error messsage - Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 65579a72-30e6-421e-a245-3ed209226c7a.

 

Any suggestions appreciated...

  • SuFish's avatar
    SuFish
    2 years ago

    I've got everything through as well. But I did have to fix up some errors mainly from terminations where the end date preceded the start date..yay we can relax!

     

  • Lorraine4's avatar
    Lorraine4
    2 years ago

    I am having the same problem and can't get through to MYOB on the phone as they have it set to disconnect after following the prompts.

    • SuFish's avatar
      SuFish
      Experienced User
      2 years ago

      Hi Lorraine,

       

      I've gone back to STP reports in and looked for any reports that are listed as Accepted with Errors and I'm fixing those up. I have managed to finalise some of our people. So these are error reports that indicaate incorrectly filled in cards. hope that helps a bit..while we await a response..Su

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