Forum Discussion

AmandaCL's avatar
AmandaCL
MYOB Moderator
6 months ago

Setting up additional two-factor authentication methods

Hey everyone!   We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods.   This will prevent sign-in hassles and getting locked out if you ...
ElisaSmith's avatar
ElisaSmith

How will I go if I log back into my.MYOB and change the email address back?

My accountant doesn't have enough access and I am the administrator.

I have rung the 1300 number several times today however it states the "number is currently unavailable"

AmandaCL's avatar
AmandaCL
MYOB Moderator
6 months ago

Hey ElisaSmith

You can log back into my.MYOB and change your email address back to the original one. Once you've done that you'll want to sign in on app.myob.com with the original email address and open your file then add the new email address as a new user. This should update your login going forwards to be able to use the new email address.

Let me know if you have any further questions! 

Cheers, Amanda. 

  • ElisaSmith's avatar
    ElisaSmith
    6 months ago

    Thanks Amanda,

    I ended up getting the correct number, and spent an hour on the phone - sadly had to pay for him a fee, however I am back into my file. Thanks for your help.

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