Forum Discussion

PIP2's avatar
PIP2
Experienced User
3 months ago

Two Factor Authenticator code is invalid

When trying to retrieve a two factor authenticator code, receiving an error code  invalid.    We cant seem to find what is wrong, would appreciate help please.

  • Isaiah_C's avatar
    Isaiah_C
    3 months ago

    Hi PIP2,

     

    This help article has detailed instructions on how to assist you with your issue, Getting help with two-factor authentication.

     

    If you need further help, you can reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi PIP2,

     

    This help article has detailed instructions on how to assist you with your issue, Getting help with two-factor authentication.

     

    If you need further help, you can reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai

     

  • PIP2's avatar
    PIP2
    Experienced User
    3 months ago

    Hi Sai, thank you for your message.   We have tried help with two factor authentication but we are asked to enter a code which we cant get.   I have submitted a support case via My Account.  Thank you for your help.

  • PIP2's avatar
    PIP2
    Experienced User
    3 months ago

    This issue has been resolved, thanks for your help.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi PIP2,

     

    That's great to hear! I'm glad your issue is now resolved. If you need assistance in the future, feel free to post again.

     

    Regards,

    Sai

     

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