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FrankZhang's avatar
FrankZhang
6 months ago

Stuck at back up, please help to active

Got a error message: "Error Messaage "Backup progress. company file currently backing up. sign once back up complete". Please help to active, 
FrankZhang's avatar
FrankZhang

Hi Earl

 

Thanks for your respond, I called the service line and problem was solved. 

We do have another serial number linked to my email address, not sure why it did not show up. 

But still thansk a lot for your help.

 

Frank

Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi FrankZhang,

You're welcome! We're glad to hear that you reached out to our phone support to resolve the issue. If you have any further questions, feel free to start a new post, and one of us will be happy to assist you.

Regards,
Earl

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