Forum Discussion

SullHall's avatar
SullHall
Contributing User
2 years ago

Company File stuck in Backup Status

Hi,  we are unable to open our file this morning as it appears to be stuck in backup mode?

 

 

Thanks, 

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi SullHall

     

    Thanks for your post and welcome here in the Community forum.

     

    I've arranged for the company file to be reset back to Active for you. This should allow you access to the company file as intended. Please restart AccountRight then access the file again.

     


    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi SullHall

     

    Thanks for your post and welcome here in the Community forum.

     

    I've arranged for the company file to be reset back to Active for you. This should allow you access to the company file as intended. Please restart AccountRight then access the file again.

     


    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi SullHall,

     

    Thank you for your patience. Do you still need help with this? Please let us know and we'll be more than happy to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

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