Forum Discussion

RachelWill's avatar
2 months ago

MYOB Stuck in Backup

Hi, our MYOB account is stuck in backup mode and we urgently need to get into MYOB.

 

We are receiving the following error "The company file is currently backing up. You can sign on once the backup is complete."

 

Can someone please help as soon as possible?

  • Hi RachelWill,

     

    I've made an adjustment on your file. Please let me know if it's now working.

     

    Regards,

    Sai

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi RachelWill,

     

    I've made an adjustment on your file. Please let me know if it's now working.

     

    Regards,

    Sai

     

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi RachelWill,

         

        I'm glad it's working now. If you need assistance in the future, please feel free to post again.

         

        Regards,

        Sai

         

    • Hi Sai,

       

      Are you able to assist with my company file as well? I have the same issue?

       

      Please feel free to E-mail me if you need any additional information from me to fix this.

       

      Thanks,

      John.B

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi John_MTS,

         

        Please confirm if it's now working on your end. I've made an adjustment on your file as well.

         

        Regards,

        Sai

         

  • Hi,

    I am having the same issue. Can someone please assist me.

    Regards

    Sharlene   

  • Hi, our MYOB account is stuck in backup mode and we urgently need to get into MYOB.

     

    We are receiving the following error "The company file is currently backing up. You can sign on once the backup is complete."

     

    Can someone please help as soon as possible?

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi demi1,

       

      I wanted to inform you that I've made the necessary adjustment to your file as discussed. Please take a moment to review it on your end and let me know how it works for you.

       

      Regards,

      Sai

       

  • Hi guys,

    We are receiving the following error "The company file is currently backing up. You can sign on once the backup is complete."

     

    Any assistance would be greatly appreciated. Thank you