Invoices not showing in invoice list
When I go to Sales > Invoices and choose All customers, Status: Open, and Period: This Financial Year, all it shows up is invoices that are not overdue. Any overdue invoices are not showing like they always have. This only started within about the last 24 hours or so. I want to be able to see all invoices that are not yet paid.1.8KViews9likes6Comments
Is it possible to remove the "view unpaid invoices emailed to you" link at the bottom of invoice emails sent from within MYOB?
Hi, We send some invoices directly from MYOB and others we sent manually and only record the details in MYOB. This can be a mix of both for each customer, so we have never turned on the "Unpaid Invoice Summaries" because we don't want customers to be sent a list containing only some of their invoices. However, we've realised today that there is still a link going out on the bottom of the emailed invoices which says "view unpaid invoices emailed to you". So, the customer is still getting a partial list! I've been through the all the settings I can find for emailing invoices and invoice reminders, but I can't find anywhere to edit or remove this section of the cover email. Is it possible? We really don't want it as it's not accurate. We send statements each month which does the same thing anyway but includes all invoices whether emailed or not. Thank you.Solved1.3KViews0likes5Comments
Query with on-line payments and the fees incurred
Hi We are currently looking at seting up on-line payments with MYOB and would be grateful if you could please assist with the following queries: 1. We can see the MYOB fee is 1.8% + 0.25 for on-line payment via credit card. The method in which we currently accept credit card payment is over the phone and the CBA charge a merchant fee for this service. Could you please advise whether we will be charged both MYOB credit card fee and the CBA merchant fee if we set-up on-line payments? Or does MYOB use a seperate platform to our current merchant facility and as a result for those invoices paid on-line via MYOB will only attract the MYOB fee? 2. Can you please advise whether MYOB are working on a timeline to have an option where these credit fees can be on-charged to the client? 3. Also can you please advise whether MYOB on-line payment can accept overseas credit cards? Appreciate your help and look forward to your reply. Regards AK2Solved1.2KViews0likes3Comments
Myob invoices app cant bring up my inventory items
Hi I'm trying to create quote and invoices on my myob app but I can't even load the items inventory to start to add lines to my quotes/invoices I have deleted the app and reloaded it, logged out and back in and still keep getting the same issue1.1KViews0likes9CommentsINVOICES DOUBLING UP
There is something very strange happening with MYOB at present. Double up of invoices are not being flagged if entered already. MYOB is allowing the double up to occur. Invoices with no info are also not being flagged but saved without notification. Cards are reverting to an old file with incorrect information and doubling up. I am wasting so much trying to clean up this system it's driving me insane. FIX IT FOR GOODNESS SAKE! How can a program that has thousands of users be so unstable. How frustrating?1KViews0likes4Comments
We haven't received an emailed invoice for the last 4 months AND cannot download invoices either
For the last FOUR months we have not received an MYOB email invoice for one of our company accounts. There's no problem for the other account. We used to receive all invoices by email but this suddenly stopped for our main operating company four months ago. Each month we do not receive the emailed invoice I make numerous phone calls and emails. I ask for the issue to be escalated and resolved but each time I'm assured that "the problem has been fixed" -- and that I can download my invoices any time. I then receive an emailed invoice but ONLY after making a complaint. After not receiving the emailed invoice once again, tonight I tried instead to download the current invoice but as the screenshot below shows, I can't even download invoices from the My Account page - the download button becomes greyed out with a red non-access symbol. So MYOB itself cannot send or make its own invoices accessible to its client?! Will someone actually escalate this to a billing/accounts specialist who will contact me and finally fix this ongoing problem?Solved1KViews0likes2Comments
Importing sales customer is being used multiple times
Hoping someone can help. I'm importing sale invoices using a csv file with 20 different invoice details, 1 item per invoice each to a seperate customer card file but when I import it its using the first customer in the file then adding each additional line in the file as a line item and not actually creating a seperate invoice. Hope this make sense, please if anyone can help!Solved
