Super Payments Appearing in Total on ABA file
Hi Correct me if I am wrong, but my super payments appear in the total that comes up on the ABA file when I go to pay employees. It was my understanding that this was paid to their super fund, not to their bank account. Is there a way to fix this? Do I also have to reverse previous payments that I have made previously to remedy super that was paid to them that was meant to be in their super fund?
Issue Regarding Payroll Payments Not Reconciling
I'm currently in the process of reconciling the bank accounts for a new company we've recently purchased. I ran into an issue when trying to reconcile payroll payments where the payroll journal won't appear in the bank transactions tab at all, and therefore won't allow me to reconcile it to the correct payment.I've dug into the MYOB forums and any posts/articles I can't find anything that's been able to fix the issue so far. Does anyone know what the issue may be or what steps I may be able to follow to fix said issue.
Payroll Categories - Dept GL Codes
We have created Departments as Jobs and have also created GL codes for each Department. We've done it this way because we need to map to our Parent company's codes in Sage and makes it easier for them to import. Is it possible to have payroll categories linked to their own GL code so the expense goes straight to the correct department, instead of relying on the Job report to reallocate to the departmental GL code?
Final Pay – Pay Long Service Leave
Today I’m happy to announce that we have released a major update to our Final Pay workflow. In addition to guiding you through paying out unused Annual Leave, you can use Final Pay to pay unused Long Service Leave. With these two leave types included in a guided workflow, you will now be able to calculate the final pay for most employees leaving a business voluntarily. This update is part of our ongoing commitment to simplify and streamline the payroll process for our customers. We hope that you will find the new Final Pay workflow easy to use and helpful for complying with the relevant legislation. You can access this feature by selecting the Final Pay pay period in your payroll product.Electronic Payroll ABA upload to St George failure
HELP! I am trying to upload an ABA file to St George Bank for our employees Payroll. When I upload the ABA file I then have to select a from bank account in the St George App, but no accounts are in my drop down menu. When I complete the exact same steps to make supplier payments using Electronic payments and uploading an ABA file it works just fine and I can pay my suppliers. Why would there be a difference between a Payroll ABA file and a Supplier ABA file? I have rung MYOB Support and sent them screen shots of each step and they tell me its a St George problem. Has anyone else encountered this issue and can offer me some help?? Pretty please!Can't record first pay run for FY2024-25!!
Just wondering if anyone can please help us as a matter of urgency? Our staff are paid weekly on Mondays and we have not been able to 'record' and prepare payments for our staff pays today (MYOB desktop version). Upon preparing the payroll and attempting to record the pay run, the system 'processes' for about a minute before bypassing the STP declaration page to go to the 'prepare payments' page in which all of the pay values are $nil and we have to start preparing the pay run all over again (as nothing is saving either despite having done so along the way). We have also attempted to process the pay run via the cloud (MYOB online) several times this afternoon and evening and whilst this advances to the STP declaration page, upon trying to submit the STP report to the ATO, we are presented with an error message "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID xxx" and we can't progress the pay run or obtain pay slips for staff. Can someone please help us ASAP? I have attempted to log a support request with MYOB directly but am not getting any response. Has anyone else encountered this issue today and been able to resolve it? Thanks in advance for your feedback/assistance.
