Payroll Activity Summary vs Payroll Register Summary report
Hi Everyone As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. What if the Payroll Activity Summary and Register Summary reports don’t match? If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly When that has been checked navigate to the pay history section of the employee's card -Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) Select to Show pay historyfor that particular and overtype that value to be same as the payroll transaction recorded Rerun the relevant reports to ensure that they do match. Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries.11KViews2likes0CommentsACC and Holiday Pay on MYOB Payroll
One of our staff member has been on a mix of ACC (non work related injury) and pay for 12 months. At times she has been paid for by ACC on a work trial and at other times on abatement where we pay for what she worked, topped up by ACC. I have entered the hours that we have paid her on MYOB Payroll, but at times she has worked hours that are on the timesheet but not in payroll because ACC have been paying her. Below is the relevant section from the Employment NZ website. So if she takes annual leave we pay her at her ordinary weekly pay, but she is not actually accruing holiday pay at 8%? An employee's annual leave is calculated as if the employee were still working. When the employee ends their job after a period of being on ACC, the employer needs to pay any outstanding annual leave in the final pay based on gross income. The “first week compensation” paid by the employer is included in gross income. ACC compensation payments are not earnings, and are not included in gross income. Since annual leave is calculated at the higher of the average weekly earnings for the 12 months before termination or the ordinary weekly pay, if the employee has been unpaid by the employer for over a year the average weekly pay equals zero.The employer then needs to use the ordinary weekly pay, which is the amount the employee would receive for an ordinary working week. Many employees will still have an ordinary weekly pay even after being off work on ACC for a lengthy period, which is normally covered in the employment agreement.If there is nothing specified in the employment agreement, then the pattern of work and payment from when the employee was last working would decide what an ordinary weekly pay is for the employee.For example, an employee who works 40 hours a week at an hourly rate of $20 per hour would have an ordinary weekly pay of $800 despite being off work on ACC for over a year.Solved7.7KViews0likes2CommentsEntitlement Balance Rollover to new pay year 2020/2021
Hi I need to process a annual leave pay today and there are no entitlement balances in the entry screen. It shows on my entitlement Balance report excisitng hours but I noticed that opening balances have not rollover. Screen shot attached Entitlement Information with the carried over tick box showing grey so can not access. I have not touch this tick box feature at all. Help please.Solved6.1KViews8likes76CommentsSingle Touch Payroll (STP) Connection Troubleshooting Steps
If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: 1. When you're running through the Readiness Check. 2.When you're setting up STP. If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. If this fails, try flushing your DNS Cache on the computer To Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) Ensure you are using TLS 1.1 & 1.2 in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Tick Use TLS 1.1 Tick Use TLS 1.2 Click Apply and then OK Close AccountRight then re-open the software Reset IE default settings Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Click Reset to restore the Advanced Settings Close AccountRight then re-open the software Clear the Internet Explorer Cache Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Click Delete on the first tab Delete Browsing History (Temporarily files and cookies) Click OK to begin deleting this Close AccountRight then re-open the software Add as trusted site in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Sites Add: https://*myob.com Close AccountRight then re-open the software Can you try on a different PC? If you are online, try the file offline Go to: File → Work offline (Check out) If you are the Owner/Administrator, you can continue to check out the file One the checkout process has completed, attempt to go use STP again If this is successful, you can then check the file back: File → Work Online (Check in) Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try setting Internet Explorer as the Default Browser Navigate to Settings. You can get there from the Start menu. Select Apps Click Default apps in the left pane Click Microsoft Edge under the "Web browser" heading. If there's a different default browser, you'll see that program's icon under "Web browser" instead. Select the new browser (ex: Internet Explorer) in the menu that pops up You'll see that your new selection is now listed under "Web browser." Close AccountRight then re-open the software Enable Access Across Domains in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Custom Level Enable: Miscellaneous → Access across domains Enable: Miscellaneous → Launching programs and files in IFRAME Close AccountRight then re-open the software Lower the Security Settings in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Security Level for this Zone Set this to Low Click Apply then OK Close AccountRight then re-open the software This next option may have other potential security risks if actioned, speak to your IT person if unsure In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' If none of the above steps work you will need to contact an IT professional to further look into this error. Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help4.5KViews0likes0CommentsEntitlements error
Hi when processing my pays today and using the entitements (RDO or Annual leave) it comes up with an error message saying there is a zero balance and it will pt the emoloyee into a negative balance, but in the employees card there is a YTD balance? I feel like this has happened before and I was told to ignore the message and continue on with the pays. Anyone else have this issue?Solved3.8KViews3likes23CommentsGross payments showing $0 after submitted to Payroll reporting center
Hi Team, I processed our last Jun payroll today and back dated as 30/6/20 for 24/6-30/6 week. After I filled out my name for reporting and submitting to payroll reporting center, the error message came up and I went back clicked record the payroll without declaration. Then I did my normal payroll procedure and finished the pay. Now I am checking the payroll reporting center and try to declare again, It's showing zero amount in the gross payments. I attached the screenshot for more details. WouldI be able to submit or declare the payment again? Or how to fix this problem? Thanks very much.Solved3.4KViews0likes13CommentsPayslip field - Superannuation
Hi all I've just upgraded my AccountRight to enable a payroll function and while customizing the payslip I've found that there isn't the field to show the mandatory super contribution and fund name (or name & number) that the SG contributions are to be paid into. The Payslips advice from the Fair Work Ombudsman indicates that this information must be included on a payslip. Have I missed something?Solved2.9KViews0likes5CommentsTracking Leave Accruals as Liabilities
Hi All, I have been asked to set up our leave accuals as liabilities. Reading the following link: https://help.myob.com/wiki/display/ar/Tracking+leave+accruals+as+liabilities#expand-2Linkyourliabilityaccounttoyourleavewagecategories Is it necessary to change the following in red ???? Go to the Payroll command centre and click Payroll Categories. In the Wages tab, click the zoom arrowbeside the Holiday Pay wage category. The Wages Information window appears. If you report payroll information to the ATO through Single Touch Payroll, select the applicableATO Reporting Category. Typically this will be the same ATO Reporting Category you've selected for yourBase HourlyorBase Salarywage categories. Learn more aboutassigning ATO reporting categories for Single Touch Payroll reporting. Select the Override Employees' Wage Expense Account option. Click the drop-down arrow beside the Override Account field and select the appropriate account. If you choose a liability account, a warning will appear advising that the linked account should be an expense account. Disregard the warning. See our example below. Rather can I just leave it in the wage expense account.Solved2.9KViews0likes10CommentsSTP: Reportable Employer Super Contributions not showing up in STP reports
Hi, I'm trying to finalise our STP reporting for the 2019-20 year, and not all of the Salary Sacrifice (Superannuation) entries appear to have made it across to the single touch payroll as Reportable Employer Super Contributions. Here is an example for our Payroll Activity (detail) report: Compared with our STP report for the same employee / director: For some reason only 4500.00 of the 14996.00 of salary sacrifice payments have shown up as RESC amounts. All other amounts are carried over, and there is no difference in any of the salary sacrifice entries. The only thing I can think of that would be unusual is that the salary sacrifice entries were all entered into payroll on days where no other wages were recorded, for example Base Salary was 2250.00 and Directors Sal Sac Super was -2250.00, giving a zero amount paycheque. However this was true for all entries to make up to the 14996.00 amount. They were all submitted using STP. I don't understand why only some of these entries made it across to STP reporting. Please help!Solved2.6KViews0likes3CommentsError Uploading ABA Payroll File to ANZ - Invalid Account Number for Item 39
We had a new employee commence work recently and today we tried to pay them for the first time. When uploading the ABA File into ANZ, there is an error that says there is an "Invalid Account Number for Item 39." We went back and deleted the transaction and tried again with all employees apart from our new employee and it worked as normal. However, when trying again with just our new employee, ANZ rejected the payroll file again with the same error. We ended up paying him as a "Pay Anybody" and it went through fine so we assume it is an error with MYOB/ the ABA file, but obviously we would like it solve this issue for future pays. Thanks in advanceSolved2.5KViews0likes3Comments