Unable to delete web sales template
I made the mistake of thinking that the web templates might be usable now. Unfortunately we can't get one into a good format, so I am trying to remove it so we can just use the desktop template. How can you remove the last template for the web so that it stops appearing on top? "Default templates cannot be deleted. Make sure to change another template to default before attempting to delete this template"
Dashboard super balance incorrect
My AccountRight dashboard says I owe $206.67 in Super. I am 100% sure I don't owe this to anyone, particularly now we are paying super with each pay run. This file has been going for decades, and moved in 2018 from Reckon to MYOB, so it could be an old error that was never rectified (and never will be!). The dashboard would be much more useful if I could see each week that we are back to zero and I haven't missed paying the super on my pay run. Is there any way to clear this back to zero (and for bonus points see where the figure of $206.67 is coming from)?56Views0likes1Comment
GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.339Views0likes7CommentsV19 file will not open
Hi MYOB, I am trying to upgrade a client's V19 file to ARL. The Account Manager gave me the serial number, and the subscription is paid. MYOB have sent me the instructions below, telling me to open the file. The V19 file will not open. Last time, I was instructed to upload the V19 file via a link. How do I get this resolved? Thanks for Confirming that you have accepted the quote, and I can confirm that the new ARL Plus serail number has been generated To upgrade the AR Basics file, please see below the next steps: Next Steps: please follow the steps below to put the required desktop V19 / Offline files to ARL Hybrid updated to the latest version . Open the Current file and serail number on your Desktop-containing the V19 file or older file. Open the old AccountRight CDF file Click help on the top right. Click Change Serial Number Enter the new serial number and will take 3-5 mins to update New ARL Plus Serail number XXXXSolvedEmailed invoices not showing on page - red line
Today I have had a customer reply to my invoice email that when you click on the View Full Invoice Details button in the email it takes you to the invoice in browser but the invoice isnt displayed, it just shows a cut off red line. See screenshot. I try opening and get the same issue from the email.202Views0likes4Comments
TPAR
Hello trying to access TPAR Report -using reporting, TPAR that opens ok showing list of subcontractors all ok but when i click on the green create Taxable payments file nothing happens, is there a setting that i need to change or what please help rather important to resolve this also i have jsut called the support number but theres a 2 hour wait on the phone193Views0likes3Comments
MYOB Payday Super - Mobile phone verification
I have set up payday super through myob this morning instead of our normal industry super clearing house. It is not letting me verify the account due to the follwoing Error. "You need to verify your mobile number before you can authorise payments. Please check the email we sent you for information on how to do this." I have checked my email three times, double checked the spam and also checked every folder and my mobile number.Its not there and all details are correct. I am the only user of the account I am set as Pay Super Administrator Help would be appreciated. Thanks CindySolved254Views0likes1Comment
Client Complaint re Unpaid Invoices
My client was complaining that the Unpaid Invoices Summary she received did not contain the pdf of the Statement or Invoice. She is the manager and has to approve and forward the pdf to her accounts person. So it didn't save me any time as I still had to physically email her what she was requesting. Can that feature be incorporated into the Summary? This is the screenshot she sent me. (They had changed their email address, so had not received previous invoices or Statement.) ThanksSolved172Views0likes2Comments
Unable to process pays - 3 hours and hung up on when calling
I completed the final pay on Friday for the year and lodged the STP, which was accepted. I can't process the first pay for this year, I've tried both browser and desktop, and neither will process. Browser gets get the red time out error message and the desktop just does $0 value with no transaction created. I've tried to call the support number and after 3 hours waiting on hold, I heard "you have 10 seconds" and then I was hung up on. I've tried putting in later periods and later payment dates and still nothing. I need to be processing this today194Views0likes3Comments
Item Report Missing Custom Options
I am trying to run a report of our Items that shows both Custom List and Custom Field areas. There seems to be no option to do this in the Online version. When I run it from the Desktop version it adds Inactive Items even though they have been deselected and also skips hundreds of items. Can anybody help? Thanks189Views0likes4Comments
Emailed invoices not showing on page - red line
Today I have had a customer reply to my invoice email that when you click on the View Full Invoice Details button in the email it takes you to the invoice in browser but the invoice isnt displayed, it just shows a cut off red line. See screenshot. I try opening and get the same issue from the email.Client Complaint re Unpaid Invoices
My client was complaining that the Unpaid Invoices Summary she received did not contain the pdf of the Statement or Invoice. She is the manager and has to approve and forward the pdf to her accounts person. So it didn't save me any time as I still had to physically email her what she was requesting. Can that feature be incorporated into the Summary? This is the screenshot she sent me. (They had changed their email address, so had not received previous invoices or Statement.) Thanks
