Issue Regarding Payroll Payments Not Reconciling
I'm currently in the process of reconciling the bank accounts for a new company we've recently purchased. I ran into an issue when trying to reconcile payroll payments where the payroll journal won't appear in the bank transactions tab at all, and therefore won't allow me to reconcile it to the correct payment.I've dug into the MYOB forums and any posts/articles I can't find anything that's been able to fix the issue so far. Does anyone know what the issue may be or what steps I may be able to follow to fix said issue.
Payroll Categories - Dept GL Codes
We have created Departments as Jobs and have also created GL codes for each Department. We've done it this way because we need to map to our Parent company's codes in Sage and makes it easier for them to import. Is it possible to have payroll categories linked to their own GL code so the expense goes straight to the correct department, instead of relying on the Job report to reallocate to the departmental GL code?
New Payroll Feedback
Hi there, Not sure where to post this but I would like to post some client feedback IR345 - the old PDF printout on a monthly basis was invaluable for clients. I have had several clients ask me where to find this and I have to direct them to the employer deductions report. This needs to be made clearer so clients can access it Payslips - I have some clients who like to printout or save all the payslips as a PDF. Now they have to download them individually. It would be great to reinstate the bulk download please Payslips - one client noted the payslip download file now just says payslip, it does not state the date of the payrun anymore which was a timesaver when saving the file Leave Report - it would be great to have the option to include accumulated leave in the leave report in an additional column, and perhaps their usual weekly hours to understand the impact of the weeks Payrun - it would be great if the option was reinstated to email the payroll email address a copy of the payslips for filing, as well as the employees when doing a payrun Thank you, Robert
Final Pay – Pay Long Service Leave
Today I’m happy to announce that we have released a major update to our Final Pay workflow. In addition to guiding you through paying out unused Annual Leave, you can use Final Pay to pay unused Long Service Leave. With these two leave types included in a guided workflow, you will now be able to calculate the final pay for most employees leaving a business voluntarily. This update is part of our ongoing commitment to simplify and streamline the payroll process for our customers. We hope that you will find the new Final Pay workflow easy to use and helpful for complying with the relevant legislation. You can access this feature by selecting the Final Pay pay period in your payroll product.Electronic Payroll ABA upload to St George failure
HELP! I am trying to upload an ABA file to St George Bank for our employees Payroll. When I upload the ABA file I then have to select a from bank account in the St George App, but no accounts are in my drop down menu. When I complete the exact same steps to make supplier payments using Electronic payments and uploading an ABA file it works just fine and I can pay my suppliers. Why would there be a difference between a Payroll ABA file and a Supplier ABA file? I have rung MYOB Support and sent them screen shots of each step and they tell me its a St George problem. Has anyone else encountered this issue and can offer me some help?? Pretty please!
Can't record first pay run for FY2024-25!!
Just wondering if anyone can please help us as a matter of urgency? Our staff are paid weekly on Mondays and we have not been able to 'record' and prepare payments for our staff pays today (MYOB desktop version). Upon preparing the payroll and attempting to record the pay run, the system 'processes' for about a minute before bypassing the STP declaration page to go to the 'prepare payments' page in which all of the pay values are $nil and we have to start preparing the pay run all over again (as nothing is saving either despite having done so along the way). We have also attempted to process the pay run via the cloud (MYOB online) several times this afternoon and evening and whilst this advances to the STP declaration page, upon trying to submit the STP report to the ATO, we are presented with an error message "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID xxx" and we can't progress the pay run or obtain pay slips for staff. Can someone please help us ASAP? I have attempted to log a support request with MYOB directly but am not getting any response. Has anyone else encountered this issue today and been able to resolve it? Thanks in advance for your feedback/assistance.
Payroll Finalisation not match with Payroll Registry
My client has done all pay runs correctly, with all pay items correctly assigned a category. However when I compare the gross amount from the payroll registry and the EOFY finalisation report, the gross amount is different. I have helped them to run an update event, however the figures on the EOFY finalisation tab are still not changed. All STP report status are accepted. Please advise what else can we do now.
Employee start mid month
An employee is paid on a monthly basis, if he starts during the month, which of the following options are the correct way to pro-rata the salary: If employee started 13/05/2024, should he get paid 15working days x 7.6hrs = 114hrs, or 15 days/23 working days in month x 164.667hrs (total working hours monthly) = 107.39 hrs
