New Payroll Feedback
Hi there, Not sure where to post this but I would like to post some client feedback IR345 - the old PDF printout on a monthly basis was invaluable for clients. I have had several clients ask me where to find this and I have to direct them to the employer deductions report. This needs to be made clearer so clients can access it Payslips - I have some clients who like to printout or save all the payslips as a PDF. Now they have to download them individually. It would be great to reinstate the bulk download please Payslips - one client noted the payslip download file now just says payslip, it does not state the date of the payrun anymore which was a timesaver when saving the file Leave Report - it would be great to have the option to include accumulated leave in the leave report in an additional column, and perhaps their usual weekly hours to understand the impact of the weeks Payrun - it would be great if the option was reinstated to email the payroll email address a copy of the payslips for filing, as well as the employees when doing a payrun Thank you, Robert1.2KViews21likes10CommentsEntitlement Balance Rollover to new pay year 2020/2021
Hi I need to process a annual leave pay today and there are no entitlement balances in the entry screen. It shows on my entitlement Balance report excisitng hours but I noticed that opening balances have not rollover. Screen shot attached Entitlement Information with the carried over tick box showing grey so can not access. I have not touch this tick box feature at all. Help please.Solved6.1KViews8likes76CommentsEntitlements error
Hi when processing my pays today and using the entitements (RDO or Annual leave) it comes up with an error message saying there is a zero balance and it will pt the emoloyee into a negative balance, but in the employees card there is a YTD balance? I feel like this has happened before and I was told to ignore the message and continue on with the pays. Anyone else have this issue?Solved3.8KViews3likes23CommentsPayroll Activity Summary vs Payroll Register Summary report
Hi Everyone As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. What if the Payroll Activity Summary and Register Summary reports don’t match? If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly When that has been checked navigate to the pay history section of the employee's card -Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) Select to Show pay historyfor that particular and overtype that value to be same as the payroll transaction recorded Rerun the relevant reports to ensure that they do match. Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries.11KViews2likes0CommentsIssue Regarding Payroll Payments Not Reconciling
I'm currently in the process of reconciling the bank accounts for a new company we've recently purchased. I ran into an issue when trying to reconcile payroll payments where the payroll journal won't appear in the bank transactions tab at all, and therefore won't allow me to reconcile it to the correct payment.I've dug into the MYOB forums and any posts/articles I can't find anything that's been able to fix the issue so far. Does anyone know what the issue may be or what steps I may be able to follow to fix said issue.Final Pay – Pay Long Service Leave
Today I’m happy to announce that we have released a major update to our Final Pay workflow. In addition to guiding you through paying out unused Annual Leave, you can use Final Pay to pay unused Long Service Leave. With these two leave types included in a guided workflow, you will now be able to calculate the final pay for most employees leaving a business voluntarily. This update is part of our ongoing commitment to simplify and streamline the payroll process for our customers. We hope that you will find the new Final Pay workflow easy to use and helpful for complying with the relevant legislation. You can access this feature by selecting the Final Pay pay period in your payroll product.120Views1like0CommentsPayroll - Urgent
Hi all I am wokring off Accounting Right Premier. I cant process any pays after 30 June 2022. The tax tables have been updated, but when i try to record it keeps on recording $0 pays and will not process. Any help would be great. I also pay using Accounting Right Plus, and this file seems to be able to process new pays. So not sure what is going on. Thanks1.2KViews1like59CommentsSTP Payroll Reporting - Accepted With Errors
Hi All, I just wanted to ask about MYOB - Payroll - STP Reporting, I can see that most of my payroll runs have been accepted but some have been accepted with errors. Cessation Reason Code must be provided (ATO error code: CMN.ATO.PAYEVNTEMP.000377) Cessation date cannot be before the Commencement Date (ATO error code: CMN.ATO.PAYEVNTEMP.000282) This is next to 2 employees who were rehired in 2021, I have since fixed up their termination date in the myob reportin gcentre and all payruns are now "accepted" which is good. My question is - is there anyway to fix or amend these "accepted with errors", will this be an issue at EOFY? with payment summaries? Thanks kindly.702Views1like3CommentsUnable to delete a pay - even if it hasn't been reported/sent to STP/ATO yet
I've read what seems like a gazillion other posts on this topic but all the official MYOB responses I read seemed to indicate that the requirement to reverse instead of delete a pay, only applies if the declaration has already been sent to the ATO. So, I changed my procedures and I don't send the report immediately. I've been waiting a few hours after sending payslips each week, in case any employees come back to me with discrepancies. Then, my theory was, I could make any necessary adjustments easily, and send the declaration as my last task before heading home. However, this theory has been tested today. I have an adjustment to make (not even really an adjustment, I simply left off a job number - no changes to amounts, categories or anything!!!!!!). And still, MYOB is saying I need to reverse the pay instead of deleting. In this case, I will simply use a journal to reallocate but this is a nightmare. I've taken pride in being able to keep my MYOB files neat and tidy for my entire working career but now, my files are getting messy because I can't make simple adjustments, when I or other staff members make mistakes. There has got to be a better way for this to be implemented. I understand the theory of the audit trail etc but if all MYOB is sending to ATO is YTD figures, then surely it could send an updated (reduced) YTD report when the pay is deleted - as part of the deletion process? It is such a headache. I'm curious to know what user-testing was done before the changes were made. Or were discussions only had with accountants and tax advisors and people who don't actually use the software from day to day, but use the data the rest of us are entering all day every day. Don't bother passing more feedback on to the developers. Just get it fixed and user-friendly again. Please. Unless of course, I shouldbe able to delete the pay because I haven't sent the STP report yet. In which case, I retract most of my rant, and would appreciate any help investigating why I can't delete the pay. (Noting that I won't be able to easily reproduce the problem since I have to submit the payroll report today.)Solved913Views1like3Commentsend of payroll year
Hi I am trying to finalise payroll for the year. Found ATO verification report does not match to Payroll register even I have tried to run a $0 pay run. What do I do to solve the problem. Please help as I cannot process the next pay until close 2020 payroll year!Solved1.7KViews1like5Comments