payslips

5 Topics

Payslip emails not sending - possible blacklisted email addresses?
Good afternoon MYOB support, I tried sending this post under the wrong category (NZ Payroll) and it was marked as spam, so I will try here. Our payslips are randomly not sending. Each week, different employees are not receiving their payslip. There appears to be no obvious pattern to the email domains or email addresses not showing up in the Sent Emails screen. Those employees not listed in that screen are reporting that they are not receiving their emails. This has happened ever since we started our new data file in August 2023. My email address is one of those affected. Is it possible that email addresses are randomly blacklisted by MYOB each week? See the following threads for similar problems: Solved: Possible Blacklisted Email - MYOB Community Re: Emails Bouncing due to blacklisted - MYOB Community Please assist me on a one-on-one basis so that this error can be solved permanently. I prefer a phonecall or email, rather than using this site. Thank you,
Alb_Engineering
12 months ago Place AccountRight: Payroll
279Views
0likes
3Comments
payslip and invoice emails not sending
I am having issues with emails not sending again today. Had the same issue with pay slips not recieved by several employees last week, and thought this was resolved. Today only some of the payslips were able to be sent and invoice emails were not able to be sent either regardless of domain. I have employees and customers contacting me when they have not received their expected email. This is very unprofessional. Please help ASAP
Solved
Kathy2
2 years ago Place AccountRight: Payroll
495Views
1like
1Comment
Decimals on Payslips
HI There, I am trying to customise our payslips. when doing a new payslip away from the default the decimal places in $ symbol go beyond 2 decimal points, and the $ symbol is removed. As this can work in the default template can i please have help with how to make it work in the customised payslip please.
Gio7
2 years ago Place AccountRight: Payroll
329Views
0likes
3Comments
Employee payslip emails bouncing
I have an employee to which I can send direct emails and get responses but his payslips from MYOB are bouncing back. We have liaised with the employee and their email address is correct and they are able to receive emails from our work emails. The below is the message that we have received: Sorry, email delivery was unsuccessful. Diagnostic-Code: smtp; 550 5.5.0 Requested action not taken: mailbox unavailable (S2017062302). I have seen other threads for this but cannot add comments as they are closed. Can someone from MYOB please check if his email has been blacklisted?
pcmcarpentry
3 years ago Place AccountRight: Payroll
328Views
0likes
1Comment
Entitlements not showing correctly on Payslips
Last week we upgraded to 2020.1 and then did a wages run. On one of the categories (ADO taken) it shows as negative entitlements on several of the payslips. When I look at the individual employees" entitlements it seems that the YTD figure has imported into the payslip rather than the total amount. As we have had to close our business due to COVID-19 many of our staff have elected to use their entitlements to keep them going. It would be great if we could solve this problem so that when they receive their payslip on Wednesday it shows their true entitlement and doesn't scare them by showing a negative entitlement. The less stress the better under the current circumstances. Thanks Lynda
Solved
LyndaL
5 years ago Place AccountRight: Payroll
3.1KViews
3likes
4Comments