Blog Post
I thought that I was a lone voice with unreal expectations. - but this is not the case. I have been a long time user of MYOB over 20 years, since version 2, and I have in the past offered many suggestions and requests for support and assistance that have fallen on deaf ears. In addition I continue to be charged for file licences that I did not request and have no ability to access. Despite requests for refunds my requests go unanswered - I trust that you are putting my money to good use. I no longer respond to surveys and no longer give feedback on bugs and errors within the system - it is just a waste of my valuable time.
All I ask is that MYOB takes a step back, and fixes the errors and inadequacies that exist in the current system, and slow down the release of new features untill the existing product is up to scratch and meets the real needs of users, who are paying significant fees for a system that they are locked into. To MYOB management - please listen and take heed.
Regards