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Didn't the last update also update the data file?
So you'd think the updates need to be coordinated so that everyone can update at the same time to save issues.
There's no perfect solution, for every solution that works for you, there's a bunch of other businesses that it wouldn’t be ideal for.
MYOB can only deal with the information they have, if that’s not been kept up to date, they can’t do much about that.
I think the email is a much better option so the update can be coordinated at the appropriate time. My users don’t have privileges to install software but I can only imagine if a user decided to update, thinking they were doing the right thing, without letting anyone else know, the rest of the business wouldn’t be able to access the data.