AccountRight and MYOB Business outage

I am writing to express my extreme dissatisfaction with the ongoing downtime of the MYOB service which has now exceeded 20 hours. This extended period of inaccessibility has severely impacted our ability to conduct essential business operations and, as you can appreciate, the ramifications of such an outage are significant and far-reaching.

It is particularly concerning that there seems to be no backup or disaster recovery servers in place to address issues like this. In today's digital age, it is a standard practice to have contingency plans and backup systems to ensure continuity of service. It is highly disappointing and concerning that neither MYOB nor the cloud server provider appear to have these essential safeguards in place.

Additionally, the lack of communication from MYOB during this crisis has been extremely frustrating. As a paying customer, I believe we are entitled to timely updates regarding the status of the service, the nature of the issue, and the expected time frame for resolution. Unfortunately, we have not received any communication from MYOB, which is a stark example of poor customer service.

I understand that technical issues can arise, but the lack of preparedness and communication from MYOB is unacceptable. I strongly urge you to address these concerns as a matter of priority and provide your customers with a detailed update on the situation and the steps being taken to rectify it.